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3GTMS > Case Studies > Alphabroder|Prime's Resilient Shipping Operations Amid COVID-19 with Pacejet Integration

Alphabroder|Prime's Resilient Shipping Operations Amid COVID-19 with Pacejet Integration

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Customer Company Size
Large Corporate
Region
  • America
Country
  • United States
Product
  • 3G Pacejet Shipping
  • NetSuite
Tech Stack
  • Cloud-based functionality
  • Web-based platform
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Cost Savings
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • E-Commerce
Applicable Functions
  • Logistics & Transportation
  • Business Operation
Use Cases
  • Warehouse Automation
  • Inventory Management
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
About The Customer
Founded in 1980, alphabroder|Prime is a prominent supplier in the promotional products industry, specializing in shipping and imprinting hard goods such as pens, mugs, notebooks, and other custom items for ad specialty distributors. The company provides a comprehensive catalog of items to their network of distributors and promotional agencies, shipping products directly to end-users. With four different hard goods locations across the nation, alphabroder|Prime fulfills orders both within the United States and internationally. As a large corporate entity, alphabroder|Prime has established itself as a key player in the promotional products sector, known for its extensive range of offerings and efficient distribution network. The company has adapted to the evolving market demands by integrating advanced shipping solutions and maintaining a robust supply chain to ensure timely delivery of products to their customers.
The Challenge
During the COVID-19 pandemic, alphabroder|Prime faced a significant challenge when one of their employees tested positive for the virus, leading to the quarantine of their entire shipping staff at the Connecticut location. This left the company with no time to find alternative staffing resources, as more than 10 employees were quarantined. The company was left with only two employees available to fulfill onsite shipping requirements, both of whom had no prior shipping experience. The situation was dire as alphabroder|Prime needed to continue their shipping operations to maintain business continuity and meet customer demands. Before the pandemic, alphabroder|Prime used various platforms, solutions, and portals to ship products, which required different licenses and translation tools for the ERP. The company had many workstations with specific shippers trained to man certain stations, making it difficult to adapt quickly to the sudden staffing shortage.
The Solution
To address the crisis, alphabroder|Prime leveraged the 3G Pacejet Shipping solution, which they had implemented a few months prior to the pandemic. This cloud-based shipping solution allowed them to keep their shipping processes online, even with a severely reduced onsite staff. The VP of Operations and an IT Technician, who had no prior shipping experience, were able to fulfill onsite shipping requirements with the help of Pacejet's user-friendly interface. The remote shipping team processed orders using Pacejet’s web-based platform, while the makeshift staff onsite weighed and labeled packages. The thorough implementation and backend setup of Pacejet provided the flexibility and ease-of-use needed during this challenging time. By consolidating their shipping processes with Pacejet, alphabroder|Prime was able to reduce the number of workstations and eliminate the need for separate software licenses, shipping portals, and data integrations. This streamlined approach allowed the company to maintain business continuity and meet customer demands despite the staffing challenges posed by the pandemic.
Operational Impact
  • Trained employees with zero shipping experience in one day, demonstrating the ease-of-use and flexibility of the Pacejet solution.
  • Doubled daily shipping volume, showcasing the efficiency and productivity improvements achieved through the streamlined shipping processes.
  • Reduced workstations, platforms, and other software, leading to cost savings and a more efficient operational setup.
  • Maintained business continuity during the COVID-19 pandemic, ensuring that customer demands were met despite the staffing challenges.
  • Automated shipping processes, resulting in faster workflows and the ability to flex staff and processes as needed.
Quantitative Benefit
  • Doubled daily shipping volume.
  • Reduced the number of workstations required for shipping operations.

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