Alphabroder|Prime's Resilient Shipping Operations Amid COVID-19 with Pacejet Integration
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- 3G Pacejet Shipping
- NetSuite
技术栈
- Cloud-based functionality
- Web-based platform
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 电子商务
适用功能
- 物流运输
- 商业运营
用例
- 仓库自动化
- 库存管理
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
Founded in 1980, alphabroder|Prime is a prominent supplier in the promotional products industry, specializing in shipping and imprinting hard goods such as pens, mugs, notebooks, and other custom items for ad specialty distributors. The company provides a comprehensive catalog of items to their network of distributors and promotional agencies, shipping products directly to end-users. With four different hard goods locations across the nation, alphabroder|Prime fulfills orders both within the United States and internationally. As a large corporate entity, alphabroder|Prime has established itself as a key player in the promotional products sector, known for its extensive range of offerings and efficient distribution network. The company has adapted to the evolving market demands by integrating advanced shipping solutions and maintaining a robust supply chain to ensure timely delivery of products to their customers.
挑战
During the COVID-19 pandemic, alphabroder|Prime faced a significant challenge when one of their employees tested positive for the virus, leading to the quarantine of their entire shipping staff at the Connecticut location. This left the company with no time to find alternative staffing resources, as more than 10 employees were quarantined. The company was left with only two employees available to fulfill onsite shipping requirements, both of whom had no prior shipping experience. The situation was dire as alphabroder|Prime needed to continue their shipping operations to maintain business continuity and meet customer demands. Before the pandemic, alphabroder|Prime used various platforms, solutions, and portals to ship products, which required different licenses and translation tools for the ERP. The company had many workstations with specific shippers trained to man certain stations, making it difficult to adapt quickly to the sudden staffing shortage.
解决方案
To address the crisis, alphabroder|Prime leveraged the 3G Pacejet Shipping solution, which they had implemented a few months prior to the pandemic. This cloud-based shipping solution allowed them to keep their shipping processes online, even with a severely reduced onsite staff. The VP of Operations and an IT Technician, who had no prior shipping experience, were able to fulfill onsite shipping requirements with the help of Pacejet's user-friendly interface. The remote shipping team processed orders using Pacejet’s web-based platform, while the makeshift staff onsite weighed and labeled packages. The thorough implementation and backend setup of Pacejet provided the flexibility and ease-of-use needed during this challenging time. By consolidating their shipping processes with Pacejet, alphabroder|Prime was able to reduce the number of workstations and eliminate the need for separate software licenses, shipping portals, and data integrations. This streamlined approach allowed the company to maintain business continuity and meet customer demands despite the staffing challenges posed by the pandemic.
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