Mercury Promotions & Fulfillment Enhances Shipping Efficiency with Pacejet Integration
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- 3G Pacejet Shipping
- NetSuite ERP
Tech Stack
- Cloud-based Solution
- Multi-Level Scan-Pack Functionality
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Mercury Promotions & Fulfillment, established in 1996, is a global leader in promotional product packaging and fulfillment services. Based in Sterling Heights, Michigan, the company is renowned for its extensive range of branded merchandise, including logo pens, t-shirts, and custom packaging. Operating from a 250,000 square foot facility, Mercury serves a diverse clientele with varying product quantities and global shipping destinations. The company is committed to delivering high-quality products and exceptional customer service, emphasizing brand identity and operational efficiency.
The Challenge
Mercury Promotions & Fulfillment faced challenges with their existing shipping systems, which were disjointed and on-premise, lacking essential features like label functionality, rate shopping, and sophisticated scanning or packing capabilities. These limitations led to errors in the shipment process and restricted scalability beyond two workstations, hindering warehouse output as volumes increased. Additionally, the company sought to reduce manual labor time and costs while finding cost-effective shipping methods.
The Solution
Mercury implemented Pacejet's cloud-based shipping solution, which offered a single-platform interface with features like rate shopping, scan-pack, and quality checks. This integration with NetSuite's ERP and WMS platforms provided an all-in-one view of their systems, enhancing process efficiency. The Multi-Level Scan-Pack functionality added a layer of quality control, allowing Mercury to track specific items within deliveries. The intuitive platform significantly reduced onboarding time for new hires, from two days to just one hour, and streamlined warehouse operations by minimizing manual tasks.
Operational Impact
Quantitative Benefit
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