Regina Andrew Enhances Shipping Efficiency with Pacejet and NetSuite Integration
Customer Company Size
Mid-size Company
Region
- America
- Asia
- Europe
Country
- United States
- Canada
Product
- 3G Pacejet Shipping
- NetSuite ERP
Tech Stack
- Cloud-based Shipping Solution
- ERP Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Regina Andrew is a creative and innovative company founded in 1998, specializing in unique lighting and home decor products. Based in Detroit, Michigan, often referred to as the 'Paris of the Midwest,' the company embodies a blend of craftsmanship, innovation, and Parisian style. Regina Andrew's mission is to electrify spaces with unforgettable designs, sparking self-expression and creativity. Their products are crafted with meticulous attention to detail and are available to retailers and customers across the United States, Canada, Europe, and Asia. With a diverse product range and a commitment to simplifying their shipping processes, Regina Andrew sought a solution that aligned with their creative mission and integrated seamlessly with their existing ERP system.
The Challenge
Regina Andrew faced significant challenges with their existing shipping processes, which were heavily reliant on manual tasks and prone to inaccuracies. The labor-intensive process involved prestaging orders and manually entering data on carrier sites, leading to discrepancies in shipping rates and additional expenses when customers demanded refunds for rate differences. The company also struggled with centralizing and integrating data within their NetSuite ERP, which hindered their ability to provide robust reporting on billed charges and costs. As Regina Andrew began to grow, the scalability of their shipping process became a pressing issue, necessitating a solution that could streamline operations and connect seamlessly with their existing ERP system.
The Solution
Regina Andrew selected Pacejet as their shipping solution after a thorough two-year search, influenced by its strong partnership with NetSuite and a recommendation from UPS. The implementation process was straightforward, with data mapping between systems completed quickly, allowing Regina Andrew to begin testing within weeks. The integration of Pacejet with their NetSuite ERP provided Regina Andrew with real-time shipping rates at the click of a button, significantly improving process efficiency. The solution also housed item weight and measurement information, streamlining packing processes and reducing employee labor costs. By consolidating data within their ERP, Regina Andrew enhanced the customer experience with simplified freight quotes, accurate billing, and improved rate accuracy. Pacejet's automation and exception-based management further enabled Regina Andrew to proactively address issues, such as incorrect third-party UPS accounts, ensuring timely deliveries and maintaining their focus on quality, innovation, and style.
Operational Impact
Quantitative Benefit
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