Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Acumatica
- 3G Pacejet Shipping
Tech Stack
- Cloud-based ERP
- RESTful API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Innovation Output
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Retail
- Agriculture
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Premier 1 Supplies is a family-owned business that specializes in providing livestock management supplies through online and catalog sales. The company caters to a diverse range of customers, from those with barnyard animals to large-scale herds. With a focus on quality and reliability, Premier 1 Supplies has established itself as a trusted vendor in the industry. The company is committed to staying at the forefront of technology, as evidenced by its recent ERP implementation. Located in rural Iowa, Premier 1 Supplies has successfully navigated the challenges of operating in a remote location by leveraging cloud-based solutions. The company has a long history of growth and innovation, having set up its first website over 25 years ago to drive catalog orders. Today, the company continues to evolve, using technology to enhance its operations and better serve its customers.
The Challenge
In 2018, Premier 1 Supplies realized that its existing on-premises ERP system was no longer sufficient to support its growth ambitions. The system was becoming a bottleneck, particularly in terms of staffing and service requirements, which were becoming increasingly burdensome given the company's rural Iowa location. The need for a more scalable and flexible solution was evident, especially as the company was experiencing rapid growth in its e-commerce sales. The limitations of the previous system were highlighted during the global pandemic in 2020, which saw a surge in demand for backyard poultry and small farmstead supplies. The existing ERP system would not have been able to handle the increased volume of orders efficiently. Premier 1 Supplies needed a solution that could support its growth without requiring a proportional increase in headcount.
The Solution
To address its challenges, Premier 1 Supplies implemented a cloud-based ERP system, Acumatica, which allowed for remote maintenance and resource redeployment. This decision was made after careful consideration of the company's needs and the potential for future growth. Alongside Acumatica, Premier 1 Supplies also implemented 3G Pacejet Shipping, a shipping software that integrates seamlessly with the ERP system. This combination provided the company with a robust solution capable of handling its rapidly growing e-commerce sales. The integration of 3G Pacejet Shipping allowed Premier 1 Supplies to triple its fulfillment capacity, significantly improving its operational efficiency. The system's automation capabilities enabled the company to save 1-3 seconds per shipment, which added up to substantial time savings given the high volume of orders. Additionally, the ability to easily add and retire SKUs ensured that the company could keep its product offerings up to date and accurate.
Operational Impact
Quantitative Benefit
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