City Government Enhances Security and Streamlines IT Support with Action1
Technology Category
- Cybersecurity & Privacy - Network Security
- Sensors - GPS
Applicable Industries
- Cities & Municipalities
- National Security & Defense
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Cybersecurity
- Tamper Detection
Services
- Cybersecurity Services
About The Customer
The customer in this case study is the city government of San Gabriel, California, USA. This government agency is responsible for a range of vital services for people and businesses in the city. The city has about 300 employees, and the IT department consists of three people who cover everything from basic desktop support to server and network security. As a government agency, they are mandated by federal laws to ensure security, including some security for the police and fire departments. The IT department was looking for a more efficient patch management solution and a remote support tool due to the shift to a remote work model.
The Challenge
The city of San Gabriel, with a workforce of about 300 employees, was struggling with its IT support and security management. The IT department, consisting of only three people, was responsible for a wide range of tasks from basic desktop support to server and network security. However, they faced significant challenges in keeping all endpoints updated with the latest security patches, a crucial task for cybersecurity. The tool they were using, WSUS, did not provide them with the ability to control patches or gain visibility into endpoints, increasing the risk of dangerous vulnerabilities going unnoticed. As a government agency, they were mandated by federal laws to ensure security, including for the police and fire departments. The shift to a remote work model further complicated matters, necessitating a tool that could function effectively regardless of device location. Additionally, the IT team was considering a remote support tool as driving to various locations to troubleshoot issues was time-consuming.
The Solution
The IT team of the city tested several solutions, including ManageEngine and Syxsense, but ultimately chose Action1. The other tools were deemed too expensive, feature-heavy, and complex to manage. Action1, on the other hand, met their requirements perfectly, handling patch management efficiently and effectively. The team was also pleased to find that Action1 included a built-in remote desktop, eliminating the need for a separate remote support tool. Action1 provided customizable scheduling and grouping features, enabling granular control over the patching process. The IT team could easily schedule the order of services to be patched to avoid business disruptions and test patches on a non-critical group before rolling them out to critical groups. Action1's remote desktop was used daily by the IT team, providing comprehensive IT support and reducing the time to resolve an IT support request significantly.
Operational Impact
Quantitative Benefit
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