市政府通过 Action1 增强安全性并简化 IT 支持
技术
- 网络安全和隐私 - 网络安全
- 传感器 - 全球定位系统
适用行业
- 城市与自治市
- 国家安全与国防
适用功能
- 维护
- 采购
用例
- 网络安全
- 篡改检测
服务
- 网络安全服务
关于客户
本案例研究的客户是美国加利福尼亚州圣盖博市政府。该政府机构负责为该市的人民和企业提供一系列重要服务。该市约有 300 名员工，IT 部门由三人组成，涵盖从基本桌面支持到服务器和网络安全的各个方面。作为政府机构，联邦法律授权他们确保安全，包括警察和消防部门的一些安全。由于转向远程工作模式，IT 部门正在寻找更高效的补丁管理解决方案和远程支持工具。
挑战
圣盖博市拥有约 300 名员工，在 IT 支持和安全管理方面遇到了困难。 IT 部门仅由三人组成，负责从基本桌面支持到服务器和网络安全的广泛任务。然而，他们在让所有端点更新最新的安全补丁方面面临着重大挑战，这是网络安全的一项关键任务。他们使用的工具 WSUS 无法为他们提供控制补丁或获取端点可见性的能力，从而增加了危险漏洞被忽视的风险。作为政府机构，联邦法律授权他们确保安全，包括警察和消防部门的安全。向远程工作模式的转变使事情变得更加复杂，需要一种无论设备位置如何都能有效运行的工具。此外，IT 团队正在考虑使用远程支持工具，因为开车前往各个地点解决问题非常耗时。
解决方案
该市的IT团队测试了多种解决方案，包括ManageEngine和Syxsense，但最终选择了Action1。其他工具被认为过于昂贵、功能繁重且难以管理。另一方面，Action1 完美地满足了他们的要求，高效且有效地处理补丁管理。该团队还高兴地发现 Action1 包含内置远程桌面，无需单独的远程支持工具。 Action1 提供了可定制的调度和分组功能，从而能够对修补过程进行精细控制。 IT 团队可以轻松安排要打补丁的服务顺序，以避免业务中断，并在将补丁部署到关键组之前在非关键组上测试补丁。 IT 团队每天都使用 Action1 的远程桌面，提供全面的 IT 支持并显着缩短解决 IT 支持请求的时间。
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