Cloud Next Recap: 20 ways our customers outdo themselves using Google Workspace
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Google Workspace
- Gemini for Google Workspace
- Google Meet
Tech Stack
- Generative AI
- Vertex AI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Generative AI
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Remote Collaboration
- Predictive Maintenance
- Digital Twin
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
The article highlights a diverse range of customers using Google Workspace to enhance their operations. These customers include large corporations like Uber, Bristol Myers Squibb, and Verizon, as well as organizations such as the United Nations Population Fund and American Addiction Centers. The customers span various industries, including healthcare, telecommunications, education, and hospitality. They range from global enterprises to educational institutions and government agencies. Each customer leverages Google Workspace to address specific challenges, such as improving productivity, enhancing collaboration, and ensuring data security. The article showcases how these organizations have integrated Google Workspace into their workflows to achieve significant operational improvements and foster a culture of innovation and security.
The Challenge
The challenge faced by various organizations was to enhance productivity, creativity, and collaboration while ensuring data security and compliance. Organizations like Uber, Sports Basement, and the United Nations Population Fund needed to streamline their operations, reduce time spent on repetitive tasks, and improve communication, especially for non-native English speakers. Additionally, companies like Bristol Myers Squibb and American Addiction Centers sought to accelerate documentation processes and reduce employee onboarding time. The need for real-time collaboration and communication was also a significant challenge for companies like Pepperdine University and Korean Air, where language barriers and limited access to resources posed difficulties.
The Solution
Google Workspace, along with its generative AI feature Gemini, provided a comprehensive solution to the challenges faced by these organizations. For Uber, Gemini helped save time on repetitive tasks and enhanced employee retention. Sports Basement used Gemini to craft customer responses quickly, reducing time spent on drafting messages. The United Nations Population Fund benefited from Gemini's writing assistance, especially for non-native English speakers. Bristol Myers Squibb utilized Vertex AI and Google Workspace to accelerate the creation of Informed Consent Forms, significantly reducing the time required. American Addiction Centers leveraged Gemini to streamline employee onboarding, reducing the process from three days to 12 hours. Google Workspace's real-time collaboration features, such as Google Meet and Google Chat, facilitated seamless communication and collaboration for organizations like Pepperdine University and Korean Air, breaking down language barriers and improving accessibility.
Operational Impact
Quantitative Benefit
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