Honeywell > Case Studies > Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology

Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology

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Customer Company Size
Large Corporate
Region
  • America
Country
  • United States
Product
  • Apple iPad
  • MobileIron MDM
  • Honeywell Managed Mobility Services
Tech Stack
  • iOS
  • Mobile Device Management (MDM)
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Digital Expertise
Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Cybersecurity & Privacy - Endpoint Security
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Field Services
Use Cases
  • Remote Asset Management
  • Remote Control
  • Remote Patient Monitoring
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
  • Cybersecurity Services
About The Customer
Gateway Health is a leading managed-care organization that provides quality, affordable healthcare to over 300,000 members. The company is committed to delivering top-notch healthcare services and ensuring the well-being of its members. However, Gateway found its existing technology, including cumbersome laptops and outdated BlackBerry devices, inadequate for its needs. The organization sought to modernize its technology infrastructure to improve efficiency and better serve its members.
The Challenge
Gateway Health, a top-ranked managed-care organization, needed to transition from outdated BlackBerry devices to Apple iPad tablets across all company departments. The goal was to enable employees to see sales progress in the field while minimizing downtime and ensuring information security. However, Gateway lacked the staff to manage the challenges of implementing new technology in a healthcare setting.
The Solution
Gateway Health turned to Honeywell for a comprehensive managed services solution for iPad devices. Honeywell provided end-to-end services, including provisioning, staging, deployment, 24x7 end-user support, and device replacement and repair. Additionally, Honeywell assisted Gateway in evaluating, testing, and selecting a mobile device management (MDM) solution, ultimately choosing the MobileIron MDM platform. Honeywell also provided MDM-as-a-service, covering procurement, implementation, and ongoing administration.
Operational Impact
  • Honeywell's expertise on the iOS platform enabled rapid deployment of iPad devices to meet end-user demand.
  • Gateway efficiently distributed devices to new hires, with 24x7 IT support and device replacement services.
  • Honeywell's selection, deployment, and ongoing administration of MobileIron allowed Gateway to offload the heavy lifting required to secure devices to corporate specifications.
  • The 24x7 helpdesk provided by Honeywell addressed end-user issues quickly, replaced lost and broken devices, and offered troubleshooting tips.
Quantitative Benefit
  • Gateway Health serves over 300,000 members.
  • Honeywell has triaged and resolved thousands of helpdesk tickets and device replacements since the program's inception.

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