Contract Furniture Group Enhances Logistics with Stream for Improved Planning and Order Visibility
Customer Company Size
Mid-size Company
Region
- Europe
Country
- United Kingdom
Product
- Stream
Tech Stack
- Web-based Mapping Software
- Google Maps
- Sage
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Contract Furniture Group is a leading manufacturer and distributor of high-quality furnishings, fixtures, and fittings for the hospitality industry in the United Kingdom and Europe. The company serves a diverse clientele, including hotels, restaurants, pubs, and clubs, providing them with a wide range of furniture solutions. As a prominent player in the industry, Contract Furniture Group has established a reputation for delivering exceptional products and services to its customers. The company has experienced significant growth over the years, expanding its workforce from 15-20 employees to 60, and increasing its operational capacity to meet rising customer demand. With a focus on quality and customer satisfaction, Contract Furniture Group continuously seeks innovative solutions to enhance its logistics operations and maintain its competitive edge in the market.
The Challenge
Contract Furniture Group faced significant challenges in their logistics operations, primarily due to the labor-intensive process of planning delivery routes. As the business expanded, the existing system, which relied on web-based mapping software and manual processes, became cumbersome and inefficient. The logistics team had to deal with frequent changes to delivery runs, which required constant reprinting and adjustments. Additionally, the lack of real-time visibility into order status and inventory levels made it difficult to track and manage deliveries effectively. This situation was further complicated by the need to coordinate various elements of each order, which could come from different sources, including in-house assembly, direct factory shipments, or supplier components. The absence of a streamlined system to manage these complexities led to inefficiencies and increased the risk of errors in the delivery process.
The Solution
To address the challenges in their logistics operations, Contract Furniture Group implemented Stream, a delivery management system designed to streamline planning and enhance order visibility. Stream provided the company with real-time insights into their logistics processes, allowing them to efficiently manage delivery routes and track order status. The system's mapping feature enabled the logistics team to visually plan deliveries by selecting pins on a route planning map, ensuring that all orders were accounted for and delivered on time. Stream's integration with existing systems, such as Sage, allowed for seamless data exchange and analysis, enabling the company to monitor delivery efficiency and driver hours. The implementation of Stream not only reduced the time spent on planning but also improved the overall accuracy and reliability of the logistics operations. As a result, Contract Furniture Group was able to scale its operations effectively, meeting increased customer demand while maintaining high standards of service.
Operational Impact
Quantitative Benefit
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