CourtCall Provides Simplified Access to Virtual Court Appearances and Other Legal Proceedings with Vonage Video API
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Vonage Video API
Tech Stack
- WebRTC
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
CourtCall, established in 1995, pioneered remote court appearance solutions to provide time and cost efficiencies for the legal community. Designed by attorneys and refined over decades with the input of judges, staff, and attorneys, CourtCall’s solution is built to elevate virtual proceedings, allowing judges and courtroom staff to focus on justice rather than technological hurdles. CourtCall's success lies in widespread adoption, collaboration with courts, and continuous innovation in features such as document sharing and real-time transcription. CourtCall has made a significant impact on the legal landscape as a trusted partner for remote court appearances, depositions, online dispute resolution, and remote arraignments/corrections.
The Challenge
In an increasingly competitive market, CourtCall needed to provide a best-in-class virtual solution for the legal industry. The COVID-19 pandemic rapidly shifted in-person experiences to digital ones, and CourtCall faced an increasingly competitive marketplace. To remain a leader, CourtCall needed to further enhance its then existing video offerings to provide a secure, reliable, best-in-class video solution that was tailored to the legal industry’s needs. Even post-pandemic, the need for remote options has remained crucial.
The Solution
By incorporating the Vonage Video API into their platform, CourtCall enhanced its remote court appearance services with the highest-quality streaming capabilities to ensure clear and reliable audio and video communication between attorneys, judges, and other participants. Vonage Video API enables important interactive features crucial to remote court appearances, such as crystal clear audio and video, screen sharing, recording, and live streaming. These robust features enable CourtCall to allow attorneys to present evidence or other important documents, when necessary. It also simplifies the process of providing public access and generating a record of proceedings, all of which enhance the overall efficiency and effectiveness of remote or hybrid legal proceedings. Vonage Video API provides robust security features, including end-to-end encryption and access controls, which are crucial for sensitive legal proceedings. With Vonage, CourtCall can ensure the confidentiality and privacy of remote court appearances and other legal proceedings, while maintaining the high level of security and control required by the legal industry.
Operational Impact
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