CourtCall Provides Simplified Access to Virtual Court Appearances and Other Legal Proceedings with Vonage Video API
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Vonage Video API
技术栈
- WebRTC
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
CourtCall, established in 1995, pioneered remote court appearance solutions to provide time and cost efficiencies for the legal community. Designed by attorneys and refined over decades with the input of judges, staff, and attorneys, CourtCall’s solution is built to elevate virtual proceedings, allowing judges and courtroom staff to focus on justice rather than technological hurdles. CourtCall's success lies in widespread adoption, collaboration with courts, and continuous innovation in features such as document sharing and real-time transcription. CourtCall has made a significant impact on the legal landscape as a trusted partner for remote court appearances, depositions, online dispute resolution, and remote arraignments/corrections.
挑战
In an increasingly competitive market, CourtCall needed to provide a best-in-class virtual solution for the legal industry. The COVID-19 pandemic rapidly shifted in-person experiences to digital ones, and CourtCall faced an increasingly competitive marketplace. To remain a leader, CourtCall needed to further enhance its then existing video offerings to provide a secure, reliable, best-in-class video solution that was tailored to the legal industry’s needs. Even post-pandemic, the need for remote options has remained crucial.
解决方案
By incorporating the Vonage Video API into their platform, CourtCall enhanced its remote court appearance services with the highest-quality streaming capabilities to ensure clear and reliable audio and video communication between attorneys, judges, and other participants. Vonage Video API enables important interactive features crucial to remote court appearances, such as crystal clear audio and video, screen sharing, recording, and live streaming. These robust features enable CourtCall to allow attorneys to present evidence or other important documents, when necessary. It also simplifies the process of providing public access and generating a record of proceedings, all of which enhance the overall efficiency and effectiveness of remote or hybrid legal proceedings. Vonage Video API provides robust security features, including end-to-end encryption and access controls, which are crucial for sensitive legal proceedings. With Vonage, CourtCall can ensure the confidentiality and privacy of remote court appearances and other legal proceedings, while maintaining the high level of security and control required by the legal industry.
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