Customer Success Illes Seasonings & Flavors
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Pivotal CRM
- Ross ERP
Tech Stack
- CRM
- ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Food & Beverage
Applicable Functions
- Discrete Manufacturing
- Product Research & Development
Use Cases
- Manufacturing System Automation
- Predictive Quality Analytics
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Illes Seasonings & Flavors is a third-generation family business with a tradition of quality, innovation, and exceptional customer service. The company operates two manufacturing facilities in Texas and an R&D center in Colorado. Illes provides glazes, marinades, spices, rubs, and more to food manufacturers and national restaurant chains. The company is headquartered in Carrolton, Texas. In their quest to become a low-cost provider to restaurants and food manufacturers, they rely on powerful CRM & ERP solutions.
The Challenge
Illes Seasonings and Flavors is a third-generation family-owned company that focuses on developing and producing seasonings and flavors. To position itself for growth as a low-cost provider, the company needed a technology partner that knew Its business and wouldn't break the bank. The company was in need of a solution that could manage finances and develop KPIs so that managers could see data in real time, and make decisions based on knowing the details instead of general observations and historical data.
The Solution
The executive team at Illes turned to Pivotal CRM and Ross ERP to enable it to manage finances and develop KPIs so that managers could see data in real time, and make decisions based on knowing the details instead of general observations and historical data. The company implemented Ross ERP with the data collection module to improve efficiency, and Pivotal CRM to manage its vendor pool. This solution provided the company with the necessary tools to streamline their operations and improve their decision-making process.
Operational Impact
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