CycleHop's Smart Bike-Sharing Operations Powered by Glip
Technology Category
- Functional Applications - Inventory Management Systems
- Sensors - GPS
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Maintenance
- Warehouse & Inventory Management
Use Cases
- Public Transportation Management
- Smart City Operations
Services
- System Integration
- Training
About The Customer
CycleHop is a mid-sized company that operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop is the largest smart bike operator, leveraging smart technologies like GPS locators and digital locks built into the bikes it uses. The company operates under many different names like Breeze Bike Share in Santa Monica, Juice in Orlando, or Grid in Phoenix and Mesa, Arizona. In some cases, CycleHop's customer is a university or a corporation making bikes available on its campus. The company's operations span across 15 cities in the US and Canada.
The Challenge
CycleHop, a mid-sized company based in Santa Monica, California, operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop's operations span across 15 cities in the US and Canada, requiring constant communication between field operations staff and the central operations center in Tampa. The company faced challenges in coordinating daily activities such as repairing and maintaining bikes, replenishing supplies at transit stations, and responding to customer issues. The company also needed to track its inventory and ensure that bike racks at each transit station were neither empty nor too full. Furthermore, CycleHop had to meet specific contract requirements for cleaning and safety checks in every city it operated in.
The Solution
CycleHop adopted RingCentralGlip™, a team messaging tool, to facilitate minute-to-minute communication between field techs and the central operations center. Field operations staff used the Glip mobile app on tablets, while employees at the central operations center used Glip on PCs. This allowed them to coordinate daily activities and dispatch field workers to handle repairs. CycleHop also used Glip in combination with RingCentral Office® as its business phone system and RingCentral Meetings™ for online video meetings with screen sharing. To track its inventory, CycleHop's bike inventory system generated alerts that were relayed to the Glip operations team conversation for that city. The company also made extensive use of Glip Tasks for assigning work to employees, such as recurring maintenance tasks. Glip also helped CycleHop manage and track more than 6,000 bikes nationally and coordinate activities at the local level.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
