RingCentral > 实例探究 > 由 Glip 提供支持的 CycleHop 智能自行车共享运营

由 Glip 提供支持的 CycleHop 智能自行车共享运营

技术

功能应用 - 库存管理系统
传感器 - 全球定位系统

适用行业

城市与自治市
运输

适用功能

维护
仓库和库存管理

用例

公共交通管理
智慧城市运营

服务

系统集成
培训

关于客户

CycleHop 是一家中型公司，代表市政当局、大学和企业运营自行车共享业务。该公司还就这些计划的创建提供咨询。 CycleHop 是最大的智能自行车运营商，利用其自行车内置的 GPS 定位器和数字锁等智能技术。该公司以许多不同的名称运营，例如圣莫尼卡的 Breeze Bike Share、奥兰多的 Juice 或亚利桑那州凤凰城和梅萨的 Grid。在某些情况下，CycleHop 的客户是大学或在其校园内提供自行车的公司。该公司的业务遍及美国和加拿大的 15 个城市。

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挑战

CycleHop 是一家位于加利福尼亚州圣莫尼卡的中型公司，代表市政当局、大学和企业运营自行车共享业务。该公司还就这些计划的创建提供咨询。 CycleHop 的业务遍及美国和加拿大的 15 个城市，需要现场运营人员与位于坦帕的中央运营中心之间不断沟通。该公司在协调日常活动方面面临挑战，例如修理和保养自行车、补充中转站的物资以及响应客户问题。该公司还需要跟踪其库存，并确保每个公交站的自行车架既不空也不太满。此外，CycleHop 必须满足其运营的每个城市的清洁和安全检查的具体合同要求。

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解决方案

CycleHop 采用了团队消息传递工具 RingCentralGlip™，以促进现场技术人员与中央运营中心之间的即时沟通。现场操作人员在平板电脑上使用 Glip 移动应用程序，而中央操作中心的员工在 PC 上使用 Glip。这使他们能够协调日常活动并派遣现场工作人员进行维修。 CycleHop 还将 Glip 与 RingCentral Office® 结合使用作为其商务电话系统，并使用 RingCentral Meetings™ 进行在线视频会议和屏幕共享。为了跟踪其库存，CycleHop 的自行车库存系统生成警报，并转发到该城市的 Glip 运营团队对话。该公司还广泛使用 Glip Tasks 为员工分配工作，例如重复性维护任务。 Glip 还帮助 CycleHop 管理和跟踪全国 6,000 多辆自行车，并协调地方一级的活动。

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运营影响

The use of Glip has significantly improved CycleHop's operations. The tool has enabled constant communication between field operations staff and the central operations center, facilitating the coordination of daily activities and quick response to customer issues. The integration of Glip with CycleHop's bike inventory system has helped the company effectively track its inventory and ensure that bike racks at each transit station are neither empty nor too full. The use of Glip Tasks has allowed CycleHop to assign work to employees and document the completion of cleaning and safety checks. Furthermore, Glip has helped CycleHop operate at both the national and local levels, manage and track more than 6,000 bikes, and keep its customers satisfied. The tool has also helped field operations staff in different cities feel like they are part of a team, enhancing their ability to address common challenges.

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数量效益

CycleHop manages and tracks more than 6,000 bikes nationally.
The company operates in 15 cities across the US and Canada.
CycleHop uses Glip to coordinate activities at both the national and local levels.

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