Decatur City Schools' Network Management and Growth with Intermapper
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Cities & Municipalities
- Education
Use Cases
- Behavior & Emotion Tracking
- Smart City Operations
Services
- System Integration
About The Customer
Decatur City Schools is a school district located in north Alabama. Over the years, the district has seen significant changes in its network, transitioning from interconnected ISDN to fiber, and incorporating various new technologies such as Cisco switches and Aruba enterprise networking software. The district's IT team is responsible for monitoring 26 facilities throughout the district, with over 970 access points. The network is primarily comprised of virtual servers, with a few physical servers. The team is currently working on upgrading the network to a Dell Hyperconverged system.
The Challenge
Decatur City Schools, a school district in north Alabama, has experienced significant network changes over the years. Initially, the district had no insight into the status of their network, relying on phone calls and paper work orders to manage issues. In 2003, they began using Intermapper for simple network monitoring tasks, such as checking the status of core services. However, as the network grew and evolved, transitioning from interconnected ISDN to fiber, and incorporating Cisco switches and Aruba enterprise networking software, the need for more comprehensive network monitoring became apparent. The IT team was tasked with monitoring 26 facilities throughout the district, with over 970 access points mapped out on a fully customized map. The network, comprised mostly of virtual servers, required constant monitoring and quick response to issues. Prior to Intermapper, problem-solving was a reactive process, requiring physical visits to server locations to identify and fix issues.
The Solution
Intermapper, a network monitoring solution from Fortra, provided the comprehensive network visibility that Decatur City Schools needed. The software allowed the IT team to monitor bandwidth usage across schools, ensuring no single location was consuming too much. As the network infrastructure evolved, Intermapper was able to adapt and monitor new equipment and software. The software's live network mapping feature enabled the team to quickly locate and address issues, reducing downtime and improving efficiency. Custom alerts notified the team immediately when an issue arose, allowing for a proactive approach to problem-solving. Intermapper Remote Access also allowed the team to monitor the network's health from anywhere, effectively increasing their manpower. As the network continues to grow, with an upgrade to a Dell Hyperconverged system in progress, Intermapper remains a crucial tool for network optimization and monitoring.
Operational Impact
Quantitative Benefit
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