Deploying Agency-Wide Unified Communications Over a Private Cloud
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- BroadSoft BroadWorks Software Suite
- BroadSoft UC-One Unified Communication Soft Client
- Edgewater Gateways
- Polycom IP Phones
Tech Stack
- Private Cloud
- MPLS Network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
- Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
The agency administrative team featured in this case study supports over 24,000 users in more than 250 locations across the U.S. and its territories. The agency is responsible for a wide range of administrative tasks and requires a reliable and modern communication system to effectively carry out its mission. The agency's existing communication system was outdated and unreliable, leading to inefficiencies and challenges in supporting the team.
The Challenge
The agency administrative team had been relying on 250 standalone phone systems to support remotely based personnel. However, the aging equipment had become unreliable and lacked modern-day features. Each office had its own unique dialing plan, billing process, support model, and contract, creating complex administrative challenges. The administrators were looking for a better way to support the team and to provide the advanced communications and collaboration tools needed to further the agency’s mission.
The Solution
The administrators decided to host their own private cloud communications solution using a carrier-grade BroadSoft BroadWorks platform. This overcame the limits of standalone systems and provided much-needed standardization, scalability, and advanced collaboration features. The new BroadWorks architecture leverages the agency’s data centers and wide-area MPLS network to reduce telco trunking and long-distance charges and to achieve the redundancy needed to protect the 6.5 million calls processed each month. The solution components included BroadSoft BroadWorks Software Suite, BroadSoft UC-One Unified Communication Soft Client, Edgewater Gateways, and Polycom IP Phones.
Operational Impact
Quantitative Benefit
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