Deputy Simplifies Shift Work and Boosts Hourly Employee Engagement for 250,000+ Workplaces Globally
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Deputy
- Workato
- Salesforce
- Intercom
- AWS
Tech Stack
- Automation Platform
- Integration Software
- Cloud Services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Deputy is a leading enterprise software company based in Ultimo, Australia, with over 350 employees. The company specializes in providing easy-to-use employee scheduling, timesheet, and time clock software. Deputy's solutions are designed to streamline employee administration, allowing businesses to focus on their core operations. With a global presence, Deputy serves over 250,000 workplaces, helping them manage shift work and boost hourly employee engagement. The company is committed to innovation and efficiency, continuously seeking ways to improve its offerings and enhance customer satisfaction. Deputy's leadership, including CEO, CTO, and Co-Founder Ashik Ahmed, is focused on leveraging technology to solve complex business challenges, particularly in the realm of integration and automation. The company's dedication to providing best-in-class solutions has made it a trusted partner for businesses worldwide, enabling them to optimize their workforce management and improve overall productivity.
The Challenge
Ashik Ahmed, CEO, CTO & Co-Founder at Deputy, faced significant challenges in integrating various business-critical applications. The existing system required a lot of custom code, which was difficult to maintain and often led to data inconsistencies. This lack of synchronicity forced employees to perform manual cross-checking, such as customer service agents toggling between Salesforce and Intercom to gather customer details. Additionally, employee managers had to manually check Deputy to approve leave requests. The engineers at Deputy were responsible for managing these integrations, but Ashik wanted them to focus on product development instead. The business was eager to collaborate on integration projects but lacked the means to do so. Deputy's own product highlighted the importance of integration, as it needed to work seamlessly with multiple systems. Ashik saw an opportunity to streamline integrations and increase automation, which would allow the company to scale effectively and reduce resource strain.
The Solution
To address the integration challenges, Ashik Ahmed decided against investing in all-in-one platforms and instead opted for best-in-breed applications that could work seamlessly together. Workato was chosen as the integration platform due to its ease of use, scalability, and maintainability. This decision allowed business users to experiment and execute integration projects quickly without relying heavily on engineers. Workato was implemented to streamline various business operations, including People Ops, Revenue Ops, and productivity use cases. The platform enabled Deputy to import customer information from Salesforce and Intercom into its product, enhancing the user experience and driving product-led growth. Additionally, Workato facilitated the extraction of customer data from AWS and Snowflake to populate Intercom, equipping customer service agents with better customer knowledge. The platform also automated employee leave requests, allowing managers to approve them via Workbot Slack, reducing delays. Furthermore, Workato ensured compliance by automatically unsubscribing users from all relevant systems, preventing potential fines. Overall, Workato played a crucial role in enabling Deputy employees to perform their best work, leading to thriving systems and a more efficient company.
Operational Impact
Quantitative Benefit
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