Digital Transformation in Waste Management: A Case Study of Entsorgungsservice Meindl
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Germany
Product
- DocuWare document management system
- ConWin waste management software
Tech Stack
- Document Management System
- Waste Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Recycling & Waste Management
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Entsorgungsservice Meindl is a leading waste removal and recycling service provider in the Regensburg region of Germany. The company serves municipalities, industrial/commercial companies, and individuals, who appreciate the quick and reliable hauling and disposal services provided by Meindl. As an innovative and environmentally conscious company, Meindl has set itself the goal of organizing all operational processes as efficiently, modernly, and sustainably as possible. To meet this goal and to comply with strict legal guidelines, the company manages a large volume of documents for each disposal order. The company employs around 250 people.
The Challenge
Entsorgungsservice Meindl, a leading waste removal and recycling service provider in Germany, was faced with the challenge of managing a huge volume of documents to meet strict legal guidelines. For each disposal order, all transition and accompanying documents had to be archived in an audit-proof, tamper-free manner. In addition to this, they had to manage the usual invoices and delivery slips. The processing of all these documents involved a great deal of manual work, with up to eight employees involved in sorting and archiving documents daily. If individual documents were needed for information purposes, they had to be retrieved from folders and filing cabinets. This led to the decision to digitize the processes and enable quick access to documents by introducing a Document Management System (DMS).
The Solution
To digitize the processes and enable quick access to documents, Entsorgungsservice Meindl introduced the DocuWare document management system (DMS). The DMS was integrated with their industry-specific ConWin waste management software. Today, around 40 employees from their administration team access their central document pool. The digitization of all order documents is the most essential application. For this purpose, Meindl creates a digital delivery bill for each order as a basis for subsequent invoicing. After the order has been processed on site, a driver transmits the completion digitally to the dispatching department and later transfers the associated disposal documents to the administration department. There, they are scanned, indexed by DocuWare, and filed. Based on the collected documents, the billing employees then generate customer invoices in the ConWin software, which are also archived. At the end of each month, the solution automatically sends invoices by email to all their customers.
Operational Impact
Quantitative Benefit
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