Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Last Mile Delivery
Services
- System Integration
About The Customer
The customer is one of the largest footwear manufacturers in the UK, shipping over 1.5 million deliveries each year to shoppers all over the world. Over the past 12 months, 90% of their new customers were acquired through digital channels. The company is on a mission to transform into a digitally driven business, moving away from their traditional 'selling through catalogue' D2C culture. They are aiming to grow their international footprint and are making plans to expand into Europe and the US.
The Challenge
The footwear brand, one of the largest manufacturers in the UK, was facing several challenges in its quest to become a digitally driven business. The company's traditional 'selling through catalogue' D2C culture was proving to be a hindrance in the digital age. The maintenance and development of different carrier integrations were expensive and resource-intensive due to the complex rules and changing requirements. The company lacked the necessary infrastructure to pivot or change in response to seasonal peaks and troughs, shifts in consumer behaviour, and industry disruption. This made it difficult for the retailer to adapt operations to meet customer promise and expand their operations for growth. Additionally, the teams had limited insights on carrier activity in real-time, often relying on historic data in third-party systems, making it difficult to monitor delivery performance.
The Solution
The footwear brand partnered with Sorted to overcome these challenges. Sorted provided the retailer with access to multiple carriers through a single integration, enabling them to quickly switch services or add new delivery routes without compromising on customer promise. The user-friendly dashboard provided by Sorted allowed the retailer to have all their delivery insights in one place, making it easier to monitor performance. The onboarding process was smooth, allowing the retailer to flex carrier services and integrate with other platforms effortlessly using more agile tech. This eliminated the need to rely on carriers to make changes or bear the high costs of maintaining multiple integrations. Furthermore, Sorted's solution improved the retailer's reporting capabilities, putting them in a stronger position to find out how to improve and better serve their customers quicker.
Operational Impact
Quantitative Benefit
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