Digitization for Northgate Markets to Automate Its Ordering Process
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Zend Framework
- AWS
- Apigility
Tech Stack
- Zend Framework
- AWS
- Apigility
- Android
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Business Operation
Use Cases
- Inventory Management
- Warehouse Automation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Northgate Markets is a mid-sized company operating in the retail industry, specifically focusing on grocery and food products. The company has a significant presence in the United States, catering to a diverse customer base with a wide range of products. Northgate Markets is known for its commitment to providing high-quality products and exceptional customer service. However, like many retail businesses, they faced challenges in managing their inventory and ordering processes efficiently. The company recognized the need to digitize and automate these processes to improve operational efficiency and customer satisfaction.
The Challenge
Northgate Markets faced significant challenges with their manual inventory and ordering processes. The existing system was time-consuming and involved a lot of manual effort, which made it difficult to manage inventory and place orders efficiently. The offline process of capturing inventory and placing orders to various vendors was cumbersome, leading to a greater risk of losing information and managing missed orders. Additionally, creating vendor-wise delivery schedules and tracking related orders required a huge manual effort, which was not only inefficient but also prone to errors.
The Solution
To address these challenges, Northgate Markets implemented a comprehensive mobility solution designed to streamline their ordering and inventory management processes. The solution included the development of a tablet-specific responsive UI and functionalities to simplify administrative control, order review, service desk, and supervising processes. This allowed for both offline and online access, ensuring that inventory management could be conducted seamlessly regardless of connectivity. Additionally, the legacy data was migrated to the new system in accordance with business rules, ensuring a smooth transition. The solution also provided store-wise and IP-wise access to personnel, enhancing security and control over the inventory management process.
Operational Impact
Quantitative Benefit
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