Nintex > Case Studies > Digitizing Workflows: A Case Study on an Australian Energy Company

Digitizing Workflows: A Case Study on an Australian Energy Company

Technology Category

Analytics & Modeling - Process Analytics
Analytics & Modeling - Robotic Process Automation (RPA)

Applicable Industries

Oil & Gas

Use Cases

Process Control & Optimization
Time Sensitive Networking

Services

Training

About The Customer

The customer in this case study is an ASX-listed energy company based in Australia. This company is a highly respected, integrated coal and gas company, safely and sustainably delivering a world-class CSG-to-LNG project on cost and schedule. The company had a significant number of business processes that involved the completion and approval of paper-based forms. These processes were causing delays and inefficiencies, leading the company to seek out more agile, digitized solutions. The company's goal was to increase productivity and reduce process completion times.

The Challenge

The Australian energy company, a respected integrated coal and gas company, was facing significant challenges with its business processes. A large number of these processes involved the completion and approval of paper-based forms, leading to delays and inefficiencies. The company was in dire need of more agile processes to eliminate these delays. The manual execution of processes resulted in completion rate delays, reduction in productivity, inconsistent storage of data about the status of the process, the introduction of errors through manual data entry, and issues in status reporting. The company realized that digitizing their workflows and incorporating forms would not only reduce process completion times, but also increase productivity throughout the company.

The Solution

The company decided to deploy over 40 end-to-end automation solutions for processes across various departments. They chose to investigate process automation options to augment their SharePoint implementation. The solutions needed to be developed rapidly and require less effort to manage and support than Microsoft InfoPath and SharePoint workflows. They also wanted software that would provide out-of-the-box functionality such as escalation and delegation. K2 software was chosen for its ability to deliver on all the company’s needs. In the first six months, they developed 26 solutions and have now scaled to more than 40. These solutions ranged from simple forms to populate data fields through integrations with line-of-business (LOB) systems, to more complex processes like training requisition and contractor onboarding that required human interaction.

Operational Impact

The implementation of K2 software brought about significant operational improvements for the company. Both end users and business process owners are saving a significant amount of time, and the company estimates an initial savings of $500,000. The digitized workflows have reduced delays, inconsistencies, and errors that were previously caused by manual data entry and process execution. The company has also benefited from additional functionality such as escalation, out-of-office, and reporting capabilities. The solutions have been rapidly adopted by business users, and reactions have been positive. For instance, after a recent issuance of the leave form, numerous successful requests were logged within just a few minutes.

Quantitative Benefit