数字化工作流程：澳大利亚能源公司案例研究
技术
- 分析与建模 - 过程分析
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 石油和天然气
用例
- 过程控制与优化
- 时间敏感网络
服务
- 培训
关于客户
本案例研究中的客户是一家在澳大利亚证券交易所上市的能源公司。该公司是一家备受推崇的综合性煤炭和天然气公司，按成本、按时、安全、可持续地交付世界一流的煤层气制液化天然气项目。该公司有大量涉及纸质表格的完成和批准的业务流程。这些流程导致了延误和效率低下，导致该公司寻求更敏捷、数字化的解决方案。该公司的目标是提高生产率并缩短流程完成时间。
挑战
这家澳大利亚能源公司是一家受人尊敬的综合煤炭和天然气公司，其业务流程面临着重大挑战。其中大量流程涉及纸质表格的填写和批准，导致延误和效率低下。该公司迫切需要更敏捷的流程来消除这些延迟。流程的手动执行导致完成率延迟、生产力降低、流程状态数据存储不一致、手动数据输入引入错误以及状态报告问题。该公司意识到，工作流程数字化和合并表单不仅可以缩短流程完成时间，还可以提高整个公司的生产力。
解决方案
该公司决定为各个部门的流程部署 40 多个端到端自动化解决方案。他们选择研究流程自动化选项来增强 SharePoint 实施。与 Microsoft InfoPath 和 SharePoint 工作流程相比，这些解决方案需要快速开发，并且需要更少的管理和支持工作。他们还希望软件能够提供开箱即用的功能，例如升级和委派。选择 K2 软件是因为它能够满足公司的所有需求。在前六个月中，他们开发了 26 个解决方案，现在已扩展到 40 多个。这些解决方案的范围从简单的表单（通过与业务线 (LOB) 系统集成来填充数据字段）到更复杂的流程（例如培训申请和培训申请）。承包商入职需要人际互动。
运营影响
数量效益
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