Distam's Transformation with Fidelio
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Fidelio
Tech Stack
- E-commerce platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
Use Cases
- Inventory Management
Services
- System Integration
About The Customer
Distam is a company that specializes in the distribution of fasteners and trailer parts. The company was on the verge of bankruptcy due to poorly organized processes, lack of controls, and loss of market shares. The company is located in Boucherville and has been in business since 2004. The company has a revenue of 10 million dollars and employs 15 people. In 2008, a new management team took over the business and began to implement changes to save the company.
The Challenge
Distam, a company in the fasteners and trailer parts distribution industry, was on the brink of bankruptcy. The company's processes were disorganized, lacked sufficient controls, and were losing market shares. A new management team took over the business and realized that a transactional e-commerce portal was necessary for the company's survival. Additionally, the inventory management system needed a complete overhaul to ensure better profitability.
The Solution
The solution to Distam's challenges was the implementation of the Fidelio system. This involved the redesign of the company's processes in line with industry best practices. A key component of this solution was the integration of a transactional e-commerce platform with a product search engine. This allowed customers to easily find and purchase products online, reducing the need for phone calls and manual transactions. The system also provided the ability to consult customer transaction history through the e-commerce platform, providing valuable data for business analysis and decision-making. The Fidelio system was customized to suit Distam's specific needs, ensuring a seamless integration with existing processes.
Operational Impact
Quantitative Benefit
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