DJS International Services, Inc. Enhances Efficiency with ediEnterprise for Competitive Edge
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- ediEnterprise
Tech Stack
- Self-generated
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Professional Service
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Supply Chain Visibility
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
DJS International Services, Inc. is a third-generation family business that has been operating in the logistics and customs brokerage industry for over fifty years. Founded by Darrell Sekin and his wife Marty in 1985, the company has its roots in Darrell's early experiences working at his father's customs brokerage firm, Darrell J. Sekin & Co., which was one of the first independent customs brokerage firms and bonded warehouses in Dallas. Over the years, DJS International has built a reputation for providing highly personalized service, combining the agility of a small company with the reliability and efficient data management of a larger enterprise. The company offers comprehensive services, including US customs brokerage, inbound and outbound freight logistics, and tailored logistics management services focused on individual customer needs. DJS International is known for its commitment to innovation, customer service, and staff retention, and is actively involved in industry associations and councils.
The Challenge
The challenge for Darrell as DJS International continued to grow was how to remain competitive in an increasingly computerized industry, whilst holding onto the reputation the company had built for reliable, friendly service. Having tried a number of different software packages over the years, it wasn’t until DJS International adopted ediEnterprise from CargoWise that Darrell began to appreciate the extent to which good quality software could truly increase the efficiency of his business.
The Solution
DJS International Services, Inc. addressed its challenge of remaining competitive in a computerized industry by adopting ediEnterprise from CargoWise. This software solution significantly increased the efficiency of their operations, allowing the company to maintain its high standards of customer service and staff retention. The implementation of ediEnterprise enabled DJS International to streamline its logistics and customs brokerage processes, providing a more efficient and reliable service to its customers. By investing in quality software, the company was able to enhance its capacity to deliver personalized and tailored logistics management services, ensuring that the needs of individual customers were met effectively. The adoption of ediEnterprise also supported DJS International's commitment to innovation, allowing the company to continue its tradition of providing friendly and professional service while adapting to the technological advancements in the industry.
Operational Impact
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