dnata catering Australia Completes Complex System Migration Following Acquisition
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- SnapLogic
- Microsoft Azure Cosmos DB
- QAD Enterprise Resource Planning
Tech Stack
- Microsoft Azure
- AWS
- Integration Platform as a Service (iPaaS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Aerospace
- Food & Beverage
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
dnata catering is Australia’s largest inflight caterer, chosen by many of the world’s airlines for their fresh award-winning meals and outstanding service. With a geographically diverse footprint, dnata catering employs over 4,000 people across 9 cities, produces over 64 million meals, and services over 246 thousand flights each year. They offer a suite of services supporting the aviation industry through inflight catering for domestic and international airlines, management of buy-on-board catering programs, inflight retail solutions, airport lounge operations, and readymade meal manufacturing for export, airline, and non-airline markets. Parent company dnata, part of the Emirates Group, is one of the world’s largest air services providers, offering ground handling, cargo, travel, and inflight catering services in 85 countries, and is a trusted partner for over 270 airline customers globally.
The Challenge
In 2018, dnata catering Australia acquired Qantas Airways’ catering businesses, Q Catering and Snap Fresh. The challenge was to migrate all applications and systems used by Q Catering from the Qantas environment to the dnata catering environment, ensuring a seamless migration without interruption to business operations or customer delivery. This involved integrating multiple applications and systems that managed passenger information, meal scheduling, and real-time changes. The lean IT team at dnata catering Australia was tasked with transitioning from Qantas catering apps on AWS to dnata catering’s Microsoft Azure cloud, integrating dnata catering’s applications with Qantas’s passenger and scheduling systems, and ensuring platform stability and scalability for 17 dnata catering centers in Australia. The team had only three months to fully test, validate, integrate, and implement the migration.
The Solution
To assist with their migration project, dnata catering Australia sought an intuitive, scalable, and enterprise-grade Integration Platform as a Service (iPaaS) solution. They reached out to SnapLogic based on a recommendation from Emirates Group IT. SnapLogic’s intuitive integration platform, customer-centric approach, fast turnaround, and reliable consultancy services enabled dnata catering to complete close to 30 complex integrations with the help of their internal IT teams. This allowed them to efficiently migrate critical systems and integrations without impacting newly adopted business operations and customer delivery, all while meeting aggressive timeline goals. SnapLogic’s API management solution was a key technology enabler for application migration in the Qantas Catering acquisition. The low-code platform delivered a flexible and business-agile interface capability, allowing fast-tracked integration of acquired systems with no downtime in a 24x7 manufacturing environment. The cloud-native data governance capabilities built into the platform provided fine-grained control and visibility of data flows across the organization and with partners and other third parties.
Operational Impact
Quantitative Benefit
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