Eastridge Workforce Solutions Ensures Zero Downtime with Assure MIMIX HA and Managed Services
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Assure MIMIX HA
- Precisely Managed Services
- IBM i
- IBM Power Systems 8203-E4A & 8202-E4C
Tech Stack
- IBM i
- Assure MIMIX HA
- Precisely Managed Services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Eastridge Workforce Solutions is a privately held company founded in 1972, with 300 employees and over 1,300 clients. The company delivers workforce management solutions across all 50 states in the United States. Eastridge specializes in providing innovative workforce solutions, including a time and attendance system that operates 24/7, processing transactions for thousands of people. The company is committed to ensuring high availability and disaster recovery for its systems, as any downtime could have significant repercussions for its operations and clients. Eastridge seeks to maintain its focus on core business objectives while leveraging external expertise for HA/DR solutions.
The Challenge
Eastridge Workforce Solutions provides workforce management services to over 1,300 clients across North America. The company operates a time and attendance system that processes transactions from thousands of people 24/7. Any downtime in this system could have severe consequences for both Eastridge and its clients. The company requires a high availability/disaster recovery (HA/DR) solution to ensure that its system and data are always available, even during disasters or scheduled maintenance. However, HA/DR is not a core competency for Eastridge, which focuses on delivering innovative workforce solutions. Therefore, the company needs to leverage HA/DR expertise without diverting its IT resources from business objectives.
The Solution
Eastridge Workforce Solutions employs Assure MIMIX HA to ensure continuous availability and data integrity for its IBM i-based time and attendance system. Assure MIMIX HA replicates all production data, system data, and applications from the production server to a recovery server. In case of server downtime or maintenance, users can seamlessly switch to the backup server, ensuring uninterrupted service. Eastridge also utilizes Precisely Managed Services to monitor, manage, and maintain its HA/DR solution. Managed Services provides 24/7 monitoring of Assure MIMIX replication processes, ensuring they run efficiently. If issues arise, Precisely experts can resolve them remotely, minimizing disruptions. The combination of Assure MIMIX HA and Managed Services protects against downtime, even during scheduled maintenance, by performing role swaps between servers. This approach ensures zero application downtime during upgrades, providing Eastridge with peace of mind and allowing the company to focus on its core business.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
