eClinicalWorks Finds the Cure for Healthcare Data in Spotfire
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- TIBCO Spotfire
- eClinicalWorks EHR
Tech Stack
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Revenue Growth
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
eClinicalWorks is a prominent healthcare IT company that provides electronic health record (EHR) solutions to healthcare providers. The company is dedicated to improving the quality of healthcare by offering advanced technology solutions that enable healthcare providers to deliver better patient care. eClinicalWorks serves a wide range of healthcare organizations, including hospitals, clinics, and private practices, helping them manage patient data, streamline workflows, and enhance clinical outcomes. With a focus on innovation and customer satisfaction, eClinicalWorks continuously seeks to expand its offerings and deliver cutting-edge solutions to the healthcare industry.
The Challenge
eClinicalWorks aimed to transition from merely capturing healthcare data to converting it into actionable insights. The solution needed to provide simple answers to complex problems, present analyses that were comprehensible and visually appealing to end users, and facilitate the extraction of data from silos. The company initially considered developing its own software but decided to integrate TIBCO Spotfire into its existing EHR application after recognizing its potential to generate new revenue from existing customers and its strong reputation in the healthcare industry.
The Solution
eClinicalWorks decided to integrate TIBCO Spotfire into its existing EHR application to provide actionable insights at the point of care. Spotfire's ability to integrate seamlessly with the EHR system and its strong reputation in the healthcare industry made it the ideal choice. The solution allows users to easily drill down into data and understand the numbers on a dashboard without requiring formal analytics training. This ease of use is crucial for healthcare providers who need quick access to actionable insights during patient care. By leveraging Spotfire's APIs and its extensive developer community, eClinicalWorks can connect to various siloed data sources, providing fast and actionable insights that improve customer satisfaction and reduce churn.
Operational Impact
Quantitative Benefit
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