Efficiency Transformation in Logistics: Falcon Worldwide Distribution's Journey with 3PL Central's WMS
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Last Mile Delivery
Services
- System Integration
About The Customer
Falcon Worldwide Distribution is a third-party logistics company that provides contract warehousing, distribution, and inventory management services to clients across a broad array of industries. The company attributes its business success to its ability to provide quality outsourced services to a diverse customer base, each with different products, pricing structures, and distinct service requirements. As Falcon grew from a startup operation, it faced challenges in scaling its operations due to the manual processes required by its outdated software. The company's Managing Director, Erik Hinson, recognized the need for a technology upgrade to support growth and improve efficiency.
The Challenge
Falcon Worldwide Distribution, a traditional third-party logistics company, was facing significant growth challenges due to the manual processes required by their outdated software. As the company expanded, the complexity of customer requirements increased, leading to a surge in labor and hindering the company's ability to scale operations. The staff spent hours each day manually entering customer receipts and shipments. Creating customer reports using individual spreadsheets was a time-consuming and error-prone task. The company also faced a heavy communication burden due to customer notification requirements on key warehouse events such as order receipts and shipments. Falcon's Managing Director, Erik Hinson, recognized the need for a solid technology foundation to support growth and leverage automation for cost savings.
The Solution
Falcon selected 3PL Central's product, 3PL Warehouse Manager, as their new warehouse management system (WMS). This web-based application was designed exclusively for the unique needs of a third-party logistics provider, making it an ideal solution for Falcon. The WMS allowed Falcon to significantly reduce the time spent on entering receipts and processing and shipping orders. The company was able to abandon its old system completely after just three weeks due to the impact on operations and the ease of onboarding with 3PL Warehouse Manager. The new WMS eliminated labor burdens associated with manual tasks such as customer information requests. Customers could now access data from Falcon's online system as needed, and other information was sent to them automatically via customizable email notifications. The WMS also enabled Falcon to offer new services such as EDI, bar code scanning, and more.
Operational Impact
Quantitative Benefit
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