RingCentral > Case Studies > Emco Wheaton Retail Corporation Enhances Mobility and Efficiency with RingCentral

Emco Wheaton Retail Corporation Enhances Mobility and Efficiency with RingCentral

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery
Robots - Wheeled Robots

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Maintenance

Use Cases

Retail Store Automation
Theft Detection

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Emco Wheaton Retail Corporation is a company that designs, engineers, and markets equipment for vapor recovery, spill containment, overfill prevention, and remediation. The company has been in operation for over 100 years, pioneering innovative designs for service stations and the vapor recovery nozzle. Emco Wheaton Retail Corporation is headquartered in Wilson, North Carolina, and has a workforce of 50 employees. The company's management frequently travels to China for business, making it crucial for them to have a reliable and efficient communication system that can be accessed from anywhere.

The Challenge

Emco Wheaton Retail Corporation, a company that designs, engineers, and markets equipment for vapor recovery, spill containment, overfill prevention, and remediation, was facing challenges with its outdated Nortel PBX system. The system was becoming increasingly difficult to manage due to its obsolescence and the scarcity of parts for maintenance. Any changes or maintenance required the intervention of outside technicians, which was not only inconvenient but also costly. The company needed a more efficient and manageable system that would not become obsolete. The challenge was further compounded by the fact that the company only had one IT staff member, making it crucial to find a solution that could be easily managed internally.

The Solution

After careful research, Keith Rogers, the IT Manager, decided to switch to RingCentral, a cloud-based business phone system. This system was chosen for its ease of management and the fact that it could be maintained internally, even when the IT staff was not in the office. The transition to RingCentral provided Emco Wheaton Retail’s staff with increased flexibility in communications. The company's President, plant managers, Quality Control Manager, and many other employees started using RingCentral’s softphone and mobile app while working remotely or travelling for business. The new system also allowed employees to forward calls to their cell phones from a desk phone, reducing the number of missed calls. Additionally, RingCentral offered a variety of features that eliminated the need for third-party services, such as international calling services and faxing, resulting in significant cost savings and fewer complications with billing.

Operational Impact

The transition to RingCentral has brought about significant operational improvements for Emco Wheaton Retail Corporation. The cloud-based system has enhanced mobility for the staff, allowing them to stay connected and reachable regardless of their location. This has been particularly beneficial for the management team that frequently travels to China for business. The system's ease of management has also reduced the burden on the company's sole IT staff member, as it can be maintained internally without the need for outside technicians. Furthermore, the variety of features offered by RingCentral has simplified operations by eliminating the need for third-party services, resulting in fewer complications with billing.

Quantitative Benefit

Switching to RingCentral resulted in significant cost savings for Emco Wheaton Retail Corporation, with an estimated reduction of about thirty percent annually.
The new system eliminated the need for third-party services, further reducing costs.
The ability to forward calls to cell phones from desk phones reduced the number of missed calls, improving communication efficiency.