技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 机器人 - 轮式机器人
适用行业
- 消费品
- 零售
适用功能
- 维护
用例
- 零售店自动化
- 盗窃检测
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Emco Wheaton Retail Corporation 是一家设计、工程和销售蒸汽回收、泄漏控制、防溢出和修复设备的公司。该公司已运营 100 多年,开创了加油站和蒸汽回收喷嘴的创新设计。 Emco Wheaton Retail Corporation 总部位于北卡罗来纳州威尔逊,拥有 50 名员工。该公司的管理层经常前往中国出差,因此拥有一个可靠、高效、可以从任何地方访问的通信系统对他们来说至关重要。
挑战
Emco Wheaton Retail Corporation 是一家设计、工程和销售蒸汽回收、泄漏控制、溢出预防和修复设备的公司,其过时的 Nortel PBX 系统面临着挑战。由于系统陈旧且维护部件稀缺,该系统变得越来越难以管理。任何变更或维护都需要外部技术人员的干预,这不仅不方便而且成本高昂。该公司需要一个更高效、更易于管理且不会过时的系统。由于该公司只有一名 IT 员工,这一挑战进一步加剧,因此找到一种易于内部管理的解决方案至关重要。
解决方案
经过仔细研究,IT 经理 Keith Rogers 决定改用基于云的商务电话系统 RingCentral。选择该系统的原因是它易于管理,并且即使 IT 人员不在办公室也可以在内部进行维护。过渡到 RingCentral 为 Emco Wheaton Retail 的员工提供了更高的通信灵活性。该公司的总裁、工厂经理、质量控制经理和许多其他员工在远程工作或出差时开始使用 RingCentral 的软件电话和移动应用程序。新系统还允许员工将电话从桌面电话转接至手机,从而减少了未接来电的数量。此外,RingCentral 还提供了多种功能,消除了对第三方服务(例如国际电话服务和传真)的需求,从而显着节省了成本并减少了计费的复杂性。
运营影响
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