Emerson Powers the Perishable Supply Chain with Domo
Customer Company Size
Large Corporate
Country
- United States
Product
- Domo Everywhere
Tech Stack
- IoT sensors
- ERP
- Marketing automation system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Food & Beverage
- Pharmaceuticals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
- Supply Chain Visibility
Services
- Data Science Services
About The Customer
Emerson is a manufacturing company with a revenue of $17 billion. The company's Cold Chain business helps a wide range of businesses, from dairies to convenience stores to pharmaceutical manufacturers, maintain the perfect temperature for their perishable products. This is achieved by ensuring that these products stay at the required temperature as they travel throughout the supply chain. Emerson uses real-time traceability throughout the global perishable supply chain to keep products like ice cream solid, food safe, and critical vaccines viable as they make their way from the lab to the pharmacy. The company uses Domo to capture the data its technology creates to ensure its products operate at peak performance. Domo Everywhere allows Emerson to share this data back to customers so they can track and verify temperatures across the supply chain for themselves.
The Challenge
Emerson’s Cold Chain business helps businesses ranging from dairies to convenience stores to pharmaceutical manufacturers to not only keep their perishable products at the perfect temperature, but ensure those products stay at that temperature as they travel throughout the supply chain. Real-time traceability throughout the global perishable supply chain keeps your ice cream solid, your food safe, and critical vaccines viable as they make their way from the lab to the pharmacy. Emerson relies on Domo to capture the data its technology creates to ensure its products operate at peak performance. In addition, Domo Everywhere lets Emerson share this data back to customers so that they can track and verify temperatures across the supply chain for themselves. Dashboards turn the raw data into easily understandable insights that customers can use to make decisions.
The Solution
Emerson uses Domo to enable self-serve analytics so its internal staff can better understand how its products are used. The company also uses Domo to manage its critical business and operations data. For example, the marketing team uses Domo to track how its marketing spend impacts business performance. Emerson connected Domo to its marketing automation system, ERP, content centralization platform and social media platforms. This lets the marketing team track and optimize how and where they are communicating so they can focus on their most productive content and channels. In addition to using Domo to provide more insight to customers, Emerson leverages the data it collects in Domo to serve its customers smarter, ultimately improving the customer experience and allowing it to grow its relationships.
Operational Impact
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