EMOD Motors Streamlines Order Processing with DocuWare
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- DocuWare Document Management System
Tech Stack
- AS/400 ERP System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
EMOD Motors is a German family-run business and one of the world’s leading manufacturers of electric motors. The company specializes in creating custom engineering solutions. EMOD Motors prides itself on its quick decision-making and state-of-the-art manufacturing processes. However, the company also recognizes the importance of smart administrative processes. To meet their customer's needs and stay ahead of new trends, EMOD Motors processes more than a thousand new documents every day. The company's departments include Central Administration, Sales, Purchasing, Design, Shipping, Accounting, Engineering, and Management.
The Challenge
EMOD Motors, a leading manufacturer of electric motors, was facing challenges with its document management. The company had to process over a thousand new documents daily, leading to stacks of paper. Documents had to be printed out from the ERP system and then transported between various departments. When specifications changed, it often took a long time to locate the document in question. If a document was filed incorrectly, it was difficult to track down. The company wanted to introduce a Document Management System (DMS) to reduce filing and search times, achieve more transparency in their processes, and ensure quick access to information for all departments.
The Solution
EMOD Motors implemented DocuWare's document management system (DMS) in March 2019. All workstations in the company’s Administration department were equipped with a second monitor, and the Production department received document scanners. DocuWare was integrated into the ERP system on their AS/400 via interface. This allowed documents created in the ERP, such as invoices, delivery bills or order papers, to be automatically archived in the central document pool using the print function. A cross-departmental workflow was set up for generating proposals. When a customer inquiry arrived, it was either recorded in writing by an employee and stored in DocuWare or automatically indexed and filed via Connect to Outlook. The workflow was launched when a document was filed. A complex workflow for order processing was also installed, which started with a customer’s order.
Operational Impact
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