Employee Engagement Enhancing Employee Engagement for Safety Performance Improvement
Customer Company Size
Large Corporate
Region
- Asia
- Pacific
- Europe
Product
- Benchmark’s Concern Reporting application
Tech Stack
- Mobile technology
- Data Insights application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Consumer Goods
Applicable Functions
- Human Resources
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Onsite Human Safety Management
Services
- System Integration
- Training
About The Customer
The customer is a multinational consumer products company, headquartered in Europe with 500 global locations. The company has a strong Asia/Pacific manufacturing presence. It has an annual revenue of $20+ billion and employs over 80,000 people worldwide. The company was looking for a solution to enhance employee engagement in their safety performance improvement initiatives, particularly in their Asia-Pacific operations. They wanted to transition from a paper-based reporting system to a more efficient and real-time digital system.
The Challenge
The Asia-Pacific operations of the multinational consumer products company needed a solution to engage employees & shop floor workers in safety improvement opportunities (SIO). They wanted to transition from a cumbersome paper-based reporting system to a more efficient digital one. The company needed real-time visibility for department managers and leaders on SIO reports/ status and wanted to initiate immediate action on SIO reports to build confidence & encourage employee engagement. They also needed a system to report SIOs using Mobile technology and generate & send monthly reports to Asia-Pacific leaders on site-specific SIO reporting & action status.
The Solution
The company implemented Benchmark’s Concern Reporting application which enables employees to report SIOs & Near Miss events using desktop & Mobile devices. The application was customized to display SIO types & operations/activities suiting prevalent nomenclature, initiate workflow & notification to respective department managers to review & assign responsibility for action, include an anonymous reporting option, and create system generated reports automatically emailed to key stakeholders on a weekly & monthly basis. The company also leveraged Benchmark’s Data Insights application for continuous pulsing of application use and trending & data analytics.
Operational Impact
Quantitative Benefit
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