Technology Category
- Infrastructure as a Service (IaaS) - Virtual Private Cloud
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cement
- Electrical Grids
Applicable Functions
- Product Research & Development
Use Cases
- Demand Planning & Forecasting
- Time Sensitive Networking
About The Customer
Accenture is a global professional services and consulting agency that helps customers across 40 industries in more than 120 countries. The company started as the technology and business division of a 1950s American consultancy and has since grown to become the largest professional services provider in the world. Today, Accenture is headquartered in Dublin, Ireland and has 760,000 global employees, most of whom are client facing. The company is well into its digital transformation initiative, with 90 percent of its multi-vendor IT infrastructure in the cloud. Accenture believes in adapting and innovating, and is a top consumer of Microsoft 365 products.
The Challenge
Accenture, a global professional services and consulting agency, was facing a challenge common to many large organizations: the demand for IT solutions was greater than what could be met by the central IT team. The company wanted to democratize and evangelize a low-code platform to empower citizen developers to solve their own problems. Accenture recognized the value of Microsoft's Power Platform and aimed to grow its Center of Excellence (CoE) to offer all five Power Platform products at scale. The goal was to reduce IT demand for short-term applications by 30 percent, allowing professional developers to focus on more complex projects. The challenge was to change the culture by decentralizing what is traditionally seen as a centralized function, and to find a solution that would accelerate productivity and give employees an opportunity to solve problems in real time.
The Solution
Accenture adopted Microsoft's Power Platform and started its low-code journey about three years ago. The company formed a Power Platform CoE to combat the unmet demand within the central IT organization. The CoE team laid the foundation for how Accenture would adopt Power Platform within the organization. The team's goal was to define a strategic, incremental plan to deploy and support a citizen development platform for all Accenture employees. This plan outlined data governance strategies, best practices, and a roadmap of when they would turn on certain capabilities and connectors to reduce shadow IT and best serve their customers. Over the past few years, the CoE team has grown from 3 to 60 members and has rolled out Power Pages and Power Virtual Agents, marking a huge milestone as they have now enabled and are supporting all five Microsoft Power Platform products.
Operational Impact
Quantitative Benefit
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