Empowering Support: Taxmann’s Resounding Success with Generative AI Features – Resolving 14% More Queries Effortlessly
Customer Company Size
Mid-size Company
Region
- Asia
Country
- India
Product
- Verloop.io LLM-powered features
- Verloop.io Live chat dashboard
- Taxmann Technologies software solutions
Tech Stack
- Generative AI
- AI-Rephrase
- AI-Tone Adjustment
- AI-Expand
- AI-Summary
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Generative AI
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Taxmann, founded by the late Shri U.K. Bhargava in 1972, has evolved from a small family business into a technology-oriented publishing and product company. It specializes in domestic and international taxation and Indian corporate laws, offering a wide range of titles for professional and academic use. Taxmann also provides IT solutions globally, including e-book solutions, DRM solutions, professional website design, mobile app development, and more. The company is known for its dedication to quality and speed, delivering authentic legal content across various electronic mediums and platforms.
The Challenge
Taxmann faced challenges in automating lead flow from their website, as most offerings are subscription-based. They aimed to provide a personalized sales experience through a chatbot and sought a support solution for their compliance offering to assist customers in preparing e-TDS/TCS returns quickly. Additionally, agents were limited in responding to queries due to time spent referring to multiple documents and summarizing conversations, which could have been used to address more queries.
The Solution
Verloop.io assisted Taxmann by launching a website chatbot to automate pre-sales inquiries, ensuring no lead went unanswered. The chatbot transferred lead data to the sales team, allowing them to reach out to prospects directly. For compliance, Verloop.io automated incoming e-TDS related queries, transferring complex ones to agents who could respond via the Verloop.io Live chat dashboard. Verloop.io also introduced Generative AI features like AI-Rephrase, AI-Tone Adjustment, AI-Expand, and AI-Summary, enabling agents to compose messages quickly and create conversation summaries automatically, enhancing efficiency.
Operational Impact
Quantitative Benefit
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