Empowering Support: Taxmann’s Resounding Success with Generative AI Features – Resolving 14% More Queries Effortlessly
公司规模
Mid-size Company
地区
- Asia
国家
- India
产品
- Verloop.io LLM-powered features
- Verloop.io Live chat dashboard
- Taxmann Technologies software solutions
技术栈
- Generative AI
- AI-Rephrase
- AI-Tone Adjustment
- AI-Expand
- AI-Summary
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - Generative AI
- 功能应用 - 远程监控系统
适用行业
- Software
- Professional Service
适用功能
- 销售与市场营销
- 商业运营
服务
- 软件设计与工程服务
- 系统集成
关于客户
Taxmann, founded by the late Shri U.K. Bhargava in 1972, has evolved from a small family business into a technology-oriented publishing and product company. It specializes in domestic and international taxation and Indian corporate laws, offering a wide range of titles for professional and academic use. Taxmann also provides IT solutions globally, including e-book solutions, DRM solutions, professional website design, mobile app development, and more. The company is known for its dedication to quality and speed, delivering authentic legal content across various electronic mediums and platforms.
挑战
Taxmann faced challenges in automating lead flow from their website, as most offerings are subscription-based. They aimed to provide a personalized sales experience through a chatbot and sought a support solution for their compliance offering to assist customers in preparing e-TDS/TCS returns quickly. Additionally, agents were limited in responding to queries due to time spent referring to multiple documents and summarizing conversations, which could have been used to address more queries.
解决方案
Verloop.io assisted Taxmann by launching a website chatbot to automate pre-sales inquiries, ensuring no lead went unanswered. The chatbot transferred lead data to the sales team, allowing them to reach out to prospects directly. For compliance, Verloop.io automated incoming e-TDS related queries, transferring complex ones to agents who could respond via the Verloop.io Live chat dashboard. Verloop.io also introduced Generative AI features like AI-Rephrase, AI-Tone Adjustment, AI-Expand, and AI-Summary, enabling agents to compose messages quickly and create conversation summaries automatically, enhancing efficiency.
运营影响
数量效益
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