Ensuring Cloud Reliability with Infrastructure Monitoring
Customer Company Size
SME
Region
- Pacific
Country
- Australia
Product
- Datadog
Tech Stack
- AWS
- Datadog API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
CMD Solutions is a DevSecOps consultancy that helps Australia’s highly regulated companies—such as health insurers, payment gateways, and financial institutions—move compliant workloads to the cloud. By providing a roadmap for digital transformation and the option to partner as a long-term managed service provider, CMD enables these security-conscious companies to unlock the flexibility and financial benefits of AWS. CMD must therefore have deep visibility into cloud workloads and their underlying infrastructure throughout the migration process. A technical mishap could undermine these companies’ sterling reputations and potentially subvert their plans for the cloud altogether. Accordingly, CMD has stringent SLAs—with explicit cost implications if not met—that require near-constant uptime and have short windows for incident response.
The Challenge
CMD Solutions required visibility into cloud workloads and infrastructure so they could facilitate safe and reliable cloud migrations for their customers. They also needed to be able to discern between critical signals and false alarms in order to mitigate any performance or availability issues that might occur in their customers' dynamic environments. CMD must maintain a high-level view of all of their customers’ environments at once. But with all customers requiring high-touch service simultaneously, CMD needed tools and processes that would allow them to migrate and support customer workloads without engaging in time-consuming, manual work that could take attention away from critical system issues.
The Solution
CMD selected Datadog to help migrate customers’ workloads with confidence and effectively support them in the cloud. Datadog’s out-of-the-box integrations with AWS provide CMD with an immediate understanding of their customers’ cloud environments, allowing CMD to ensure the reliability of cloud workloads and meet SLAs throughout the transformation. With real-time metrics and insights into customers’ migrated systems, CMD can verify application performance and efficiency in pre-production to ensure that applications are ready for release. On the cloud, Datadog seamlessly integrates with CMD’s automation practices to reduce the manual overhead of infrastructure management and to ensure the resilience and scalability of customers’ new, dynamic environments. With the ability to monitor all customer’s servers and AWS services in Datadog, CMD can automatically manage and scale clients’ infrastructure, and their own customer base, with ease.
Operational Impact
Quantitative Benefit
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