ETC Holland Streamlines Logistics with DocuWare Cloud
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Netherlands
Product
- DocuWare
- Ixolution
- Salesforce
Tech Stack
- Cloud Computing
- Document Management System
- CRM System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
ETC Holland Solutions is a logistics service provider based in the Netherlands. The company specializes in the transport of bulk materials such as polymers, PVC, animal feed, or minerals. To transport these materials from the factory to their destination, ETC Holland uses more than 100 trailers and special storage areas, enabling an average of 350 trips per week. The company manages orders, invoices, and shipping documents with DocuWare Cloud. The company's operations span across various departments including order processing, accounting, and customer service. They also integrate with other software solutions such as Ixolution and Salesforce.
The Challenge
Before the introduction of their document management system, ETC Holland, a logistics service provider, processed all their documents manually. Orders received by email were printed out and forwarded to the responsible clerks and archived together with other shipping documents. This was a very time-consuming process with a lot of administrative effort. They wanted to make sure all of their orders, incoming invoices and transport documents were quickly processed and automatically stored. Some records also needed to be visible to drivers and customers. And access to documents during audits and tax audits needed to be simplified.
The Solution
ETC Holland chose DocuWare, a professional document management system, which was then connected to an existing specialized transport software, Ixolution. DocuWare acts as a central digital archive in which all documents can be stored, edited, and distributed. The filing of documents is largely fully automated. Centrally received orders are scanned, read out by DocuWare and stored in the central electronic document pool with corresponding tags. To scan bills of lading, the company’s drivers were equipped with tablets. All they need to do is snap a photo and the corresponding document is captured, indexed, and transferred into the system. Colleagues at the main office can then immediately view and further process the electronic documents. Since the individual orders and freight documents sometimes have to be retained for several years, depending on requirements, DocuWare also takes manages long-term archiving.
Operational Impact
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