ETC Holland 利用 DocuWare Cloud 简化物流
公司规模
Mid-size Company
地区
- Europe
国家
- Netherlands
产品
- DocuWare
- Ixolution
- Salesforce
技术栈
- Cloud Computing
- Document Management System
- CRM System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 运输
适用功能
- 物流运输
- 采购
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
ETC Holland Solutions 是一家位于荷兰的物流服务提供商。该公司专门运输聚合物、PVC、动物饲料或矿物等散装材料。为了将这些材料从工厂运输到目的地，ETC Holland 使用 100 多辆拖车和特殊存储区，平均每周可完成 350 次运输。该公司使用 DocuWare Cloud 管理订单、发票和运输单据。该公司的业务涉及多个部门，包括订单处理、会计和客户服务。它们还与其他软件解决方案（如 Ixolution 和 Salesforce）集成。
挑战
在引入文档管理系统之前，物流服务提供商 ETC Holland 手动处理所有文档。通过电子邮件收到的订单被打印出来并转发给负责的职员，并与其他运输文件一起归档。这是一个非常耗时的过程，需要大量的行政工作。他们希望确保所有订单、收到的发票和运输文件都能得到快速处理和自动存储。一些记录还需要对司机和客户可见。并且需要简化审计和税务审计期间对文档的访问。
解决方案
ETC Holland 选择了专业文档管理系统 DocuWare，并将其连接到现有的专业运输软件 Ixolution。DocuWare 充当中央数字档案馆，所有文档都可以在其中存储、编辑和分发。文档归档基本完全自动化。集中收到的订单被扫描，由 DocuWare 读取，并存储在带有相应标签的中央电子文档池中。为了扫描提单，公司的司机配备了平板电脑。他们只需拍照，相应的文档就会被捕获、索引并传输到系统中。总部的同事可以立即查看和进一步处理电子文档。由于个别订单和货运文件有时必须保留数年，因此根据要求，DocuWare 还负责管理长期归档。
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