Evolving Patient Experiences
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Jibestream indoor mapping and location platform
- indoo.rs indoor positioning system
- Lee Health hospital app
Tech Stack
- iOS
- Android
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Indoor Positioning Systems
- Real-Time Location System (RTLS)
- Geofencing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Lee Health, formerly Lee Health Memorial, is the largest hospital operator in Southwest Florida. The not-for-profit is comprised of a network of six hospitals and more than 100 outpatient clinics. Serving more than 100,000 Southwest Florida residents, Coconut Point is the newest addition to the Lee Health family. This state-of-the-art healthcare campus features a cutting-edge outpatient facility in addition to a freestanding emergency department, the first of its kind in Lee County. With major expansion plans, Coconut Point will scale over the next three years from a 10 bed, 163,000 square foot facility to a 114 bed, 500,000 square foot health and wellness destination. Entering a new and jurisdiction in a competitive landscape, Lee Health needed a strategy that would enable them to differentiate themselves and keep pace as their infrastructure grew.
The Challenge
Lee Health, a large hospital operator in Southwest Florida, had just completed construction of their new facility in a high socio-economic region. Due to changing government regulations, they were having to compete for market share where they had previously held a monopoly. They knew that being able to stand out from the competition from a patient experience perspective was a key component to their success. With a focus on IT as their differentiator, Lee Health set out on a journey to develop visitor-facing technology that would provide real value to their patients. The team had already developed a hospital mobile application that incorporated patient electronic health records (EHR) and were now ready to evolve it into a purpose-driven app that leveraged indoor mapping and positioning technology. Lee Health’s first attempt at implementing wayfinding was a crash course in location-aware technologies and challenges. After having struggled with attempting to build a solution inhouse, Lee Health came to the realization that in order to successfully implementing a real-time wayfinding solution they would require an experienced mapping and positioning partner.
The Solution
Lee Health partnered with Jibestream, an indoor mapping and location platform, and indoo.rs, an indoor position solution, to develop and manage their map enabled hospital app. The app was developed for both iOS and Android by Lee Health's internal development team. The app features a MyChart patient portal with EMRs, billing information, contact information, a search directory, wayfinding, and more. Upon entering the Directions function, users are provided with the option to either navigate to the Coconut Point facility from their home or current location, or to navigate to a destination within the Coconut Point facility. The app also incorporates points of interest within the facility by showcasing art commissioned from community-based artists throughout the facility, driving additional value and revenue to the Lee Health Coconut Point facility.
Operational Impact
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