Flying High with Travel Analytics for Enterprise Customers
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- GoodData
Tech Stack
- Cloud-based platform
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
FCm Travel Solutions is a top 5 global travel management company that manages travel programs for many of the world’s leading corporate brands. For more than 20 years, FCm has delivered leading travel services to businesses spanning every industry and specialization, within 90 companies worldwide. FCm’s platform gives clients the ability to book corporate travel; analyze and manage travel expenses; deliver duty of care to employees; and reduce costs-leveraging FCm’s rate negotiation services. In 2013, Stephen Pitcher, Director of BI at FCm, recognized an opportunity to meet emerging customer needs for advanced, personalized analytics, that could keep up with the new pace at which they were doing business.
The Challenge
FCm Travel Solutions, a top 5 global travel management company, was facing challenges with its existing analytics service. The company's solution, built on a database rather than a warehouse, was struggling to keep up with customer reporting needs, taking up to 15-20 minutes to produce dashboards. The volume of data that the solution had to handle had grown due to the proliferation of travel channels and partnerships. Additionally, the number of individualized contracts employers had to manage was increasing, necessitating a higher degree of personalization. Employers were also identifying an elevated need to balance company financial goals and employee comfort to retain top talent.
The Solution
FCm chose GoodData as their solution. GoodData's cloud-based platform integrated naturally with FCm's own platform, bringing all their clients’ data into a single environment for advanced analytics. GoodData also delivered connectors to third-party data sources, allowing customers to leverage FCm’s negotiated agreements with travel partners directly to seek out enhanced cost savings. The solution was robust enough to manage massive stores of data and was lightning-fast to keep up with customers reporting needs. It was also quick to deploy and easy for customers to use. With the help of GoodData’s services team, FCm quickly launched the solution.
Operational Impact
Quantitative Benefit
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