借助旅行分析助力企业客户飞得更高
公司规模
Large Corporate
国家
- Worldwide
产品
- GoodData
技术栈
- Cloud-based platform
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
关于客户
FCm Travel Solutions 是全球排名前五的旅行管理公司，为许多世界领先的企业品牌管理旅行计划。20 多年来，FCm 为全球 90 家公司提供领先的旅行服务，涉及各个行业和专业领域。FCm 的平台使客户能够预订商务旅行、分析和管理旅行费用、履行员工的注意义务以及利用 FCm 的价格谈判服务降低成本。2013 年，FCm 的商业智能总监 Stephen Pitcher 意识到这是一个机会，可以满足客户对高级个性化分析的新兴需求，这些分析可以跟上他们开展业务的新步伐。
挑战
FCm Travel Solutions 是一家全球排名前五的旅游管理公司，其现有的分析服务面临挑战。该公司的解决方案基于数据库而非仓库，难以满足客户报告需求，需要 15-20 分钟才能生成仪表板。由于旅游渠道和合作伙伴关系的激增，该解决方案必须处理的数据量也在增长。此外，雇主必须管理的个性化合同数量也在增加，因此需要更高程度的个性化。雇主还发现，为了留住顶尖人才，他们需要平衡公司的财务目标和员工的舒适度。
解决方案
FCm 选择 GoodData 作为其解决方案。GoodData 的云平台与 FCm 自己的平台自然集成，将所有客户的数据整合到一个环境中，以进行高级分析。GoodData 还提供了第三方数据源连接器，使客户能够直接利用 FCm 与旅游合作伙伴达成的协议来寻求更大的成本节约。该解决方案足够强大，可以管理大量数据存储，并且速度极快，可以满足客户的报告需求。它部署迅速，客户使用方便。在 GoodData 服务团队的帮助下，FCm 迅速推出了该解决方案。
运营影响
数量效益
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