Brightpearl > Case Studies > FurnitureBox's Rapid Growth with Brightpearl's IoT Solutions

FurnitureBox's Rapid Growth with Brightpearl's IoT Solutions

Applicable Industries

Buildings
E-Commerce

Applicable Functions

Sales & Marketing
Warehouse & Inventory Management

Use Cases

Inventory Management
Time Sensitive Networking

About The Customer

FurnitureBox is an online furniture retailer based in Wiltshire. The company was founded by Monty and Dan, who at 17 years old, decided to forgo university to set up a business. They identified that the furniture industry hadn't adapted to the online retail space and saw an opportunity. Their business model focuses on delivering great value, modern furniture in rapid time, with over 95% of items arriving within 24 hours of ordering. This approach quickly proved popular with consumers, leading to rapid growth. However, this growth also brought logistical challenges, which were addressed with the help of Brightpearl's solutions.

The Challenge

FurnitureBox, a Wiltshire-based online furniture retailer, experienced a significant 267% increase in revenue over the last year, making it the fastest-growing business in the South West. However, this rapid growth led to logistical complexities. The company was spending excessive time on manual tasks such as processing orders, managing a busy warehouse, and handling spreadsheets. Dispatch had no courier integration, phone orders lacked scalability, and it was costly to manage the change in process that came with every new platform or channel. With a lean staffing model and a growth target of 25-30%, the team was struggling to expand while maintaining the high-quality service they were known for.

The Solution

FurnitureBox turned to Brightpearl for a solution to their logistical challenges. Brightpearl offered lightning speed implementation, Plug & Play integrations, and built-for-retail functionality. The company utilized Brightpearl's intuitive Analytics dashboard to monitor every aspect of its performance, including marketing campaigns and paid advertising. The powerful Automation Engine facilitated easier dropshipping, transformed day-to-day operations, and saved hundreds of hours. During the pandemic surge, Brightpearl's Inventory Planner tool became a vital asset for FurnitureBox. Its accurate, data-driven forecasting ability allowed the team to make confident decisions to manage their stock effectively and stress-free. With Brightpearl's continued support, FurnitureBox is now set for further expansion, targeting the US market using integrations with USA-based e-commerce apps.

Operational Impact

The implementation of Brightpearl's solutions has transformed FurnitureBox's operations. The company has been able to maintain its lean staffing model while managing its rapid growth. The Automation Engine has streamlined day-to-day operations, freeing up staff time from manual processes and allowing them to focus on innovation and growth. The Inventory Planner tool has provided the team with the ability to make data-driven decisions, effectively managing their stock even during high-pressure periods. With Brightpearl's support, FurnitureBox is now poised for further expansion, with plans to enter the US market.

Quantitative Benefit