Gant Travel helps business travelers adapt to the pandemic with Domo
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Domo Everywhere
Tech Stack
- Domo Embed
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- Data Science Services
About The Customer
Gant Travel is a corporate travel management company that primarily serves business travelers. The company has 100 employees and uses Domo Everywhere as its primary product. During the COVID-19 pandemic, Gant Travel had to pivot its services from booking business travel to helping customers understand their travel commitments so they could make alternative arrangements. The company serves over 2,000 travel managers and had to quickly adapt to the changing needs of its clients in the face of the global health crisis.
The Challenge
The COVID-19 pandemic had a significant impact on the business travel industry. Gant Travel, a corporate travel management company, had to pivot its services from booking business travel to helping customers understand their travel commitments so they could make alternative arrangements. The company needed to quickly disseminate information to its account managers and travel managers. Furthermore, as the pandemic continued, Gant Travel realized that the disruption in corporate travel would impact the company and its customers for many months. They needed to redesign their dashboards and reporting to meet the needs for traveling during and after COVID-19.
The Solution
To address the challenges brought about by the pandemic, Gant Travel utilized Domo to build cards that account managers could easily access and share with travel managers. Using Domo Embed, Gant was able to automatically surface these embedded dashboards to its 2,000+ travel managers using programmatic filtering. This allowed the company to put different data points in a place where everyone was already comfortable. Furthermore, Gant used Domo to collect and share data that allowed travel managers to provide duty of care. By knowing where all their employees are at any time, a customer can feel confident that they weren’t putting an employee in any danger. Gant also combined their data with Domo’s COVID-19 dashboards to give clients a real-time view of the health and safety of places where employees were scheduled to travel.
Operational Impact
Quantitative Benefit
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