Gant Travel 利用 Domo 帮助商务旅客适应疫情
公司规模
SME
地区
- America
国家
- United States
产品
- Domo Everywhere
技术栈
- Domo Embed
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 数据科学服务
关于客户
Gant Travel 是一家企业旅行管理公司，主要为商务旅客提供服务。该公司拥有 100 名员工，主要产品为 Domo Everywhere。在 COVID-19 疫情期间，Gant Travel 不得不将其服务从预订商务旅行转向帮助客户了解他们的旅行承诺，以便他们做出其他安排。该公司为 2,000 多名旅行经理提供服务，面对全球健康危机，该公司不得不迅速适应客户不断变化的需求。
挑战
COVID-19 疫情对商务旅行行业产生了重大影响。商务旅行管理公司 Gant Travel 不得不将其服务从预订商务旅行转向帮助客户了解他们的旅行承诺，以便他们做出其他安排。该公司需要快速向其客户经理和旅行经理传播信息。此外，随着疫情的持续，Gant Travel 意识到商务旅行中断将对公司及其客户产生数月影响。他们需要重新设计仪表板和报告，以满足 COVID-19 期间和之后的旅行需求。
解决方案
为了应对疫情带来的挑战，Gant Travel 利用 Domo 制作了卡片，客户经理可以轻松访问并与旅行经理共享。使用 Domo Embed，Gant 能够通过程序化过滤将这些嵌入式仪表板自动呈现给其 2,000 多名旅行经理。这使公司能够将不同的数据点放在每个人都感到舒适的地方。此外，Gant 使用 Domo 收集和共享数据，使旅行经理能够履行注意义务。通过随时了解所有员工的位置，客户可以放心，他们不会让员工处于任何危险之中。Gant 还将他们的数据与 Domo 的 COVID-19 仪表板相结合，让客户实时查看员工计划旅行地点的健康和安全情况。
运营影响
数量效益
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