DocuWare > Case Studies > Gartner Towing Services: Streamlining Operations with DocuWare Cloud

Gartner Towing Services: Streamlining Operations with DocuWare Cloud

Customer Company Size

SME

Region

Europe

Country

Germany

Product

DocuWare Cloud

Tech Stack

Cloud Computing

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Automotive

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services

About The Customer

Gartner Towing Services is a rapidly growing company based in Germany. The company offers a wide range of services including breakdown assistance and towing service, repairs, rental car service as well as the purchase and sale of accident vehicles. A focus on customer service and the use of the most modern technologies available are all part of the company’s recipe for success. With its GPS-controlled emergency vehicles and an EDP-supported operations center, they serve a large region between Baden-Baden and Offenburg.

The Challenge

Gartner Towing Services, a rapidly growing company in Germany, was facing limitations with its server capacities and lacked an in-house IT administrator. The company wanted to store not only scanned paper documents but also digital documents from its leading IT applications in a well-organized manner. The aim was to use a uniform search term, for example, the license plate number, to display all documents relating to the services provided in the various business sectors at the touch of a button. The company also wanted to make administrative processes more efficient and transparent.

The Solution

In 2015, Gartner Towing Services decided to implement DocuWare Cloud to overcome its server capacity limitations and lack of an in-house IT administrator. The company began rolling out the solution in 2016, starting with order processing. Workshop orders and invoices, orders for goods, returns, delivery notes, and credit notes were transferred from the ERP system Centro or digitized into the document pool and stored in previously defined directory structures. In a further project step, all documents relating to services provided as part of the ADAC partnership, i.e., towing and breakdown service receipts as well as rental car contracts, were digitized. The DMS implementation was completed approximately six months later with the integration of all relevant accounting documents such as incoming and outgoing invoices, cash receipts, account statements, or gas tank receipts from road patrol drivers.

Operational Impact

Administrative processes controlled by digital workflows have become significantly more efficient.
Without long search times, it is possible to see in which digital tray certain documents are now in, which employees are working with them, and in which processing status they are.
The digital archive is highly appreciated due to its intuitive user interface.
Employees are relieved of trivial search and filing tasks and can perform their core tasks much more efficiently than before.
The accounting department benefits in other ways from the central document pool. Tax-related documents no longer have to be transported to their tax firm at the end of each month, the firm can now access the documents they need at any time.

Quantitative Benefit