Gastaldi Group's Digital Transformation with DocuWare
Customer Company Size
SME
Region
- Europe
Country
- Italy
Product
- DocuWare
Tech Stack
- Cloud-based DMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Regulatory Compliance Monitoring
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Gastaldi Group is a century-old company based in Italy, offering a broad range of services from logistics to tourism to real estate management. Within the group, Gastaldi International specializes in claims management consulting. The company has approximately 30 employees who serve the specific needs of insurance companies and reinsurers in the transportation and shipping sectors. The company operates from its offices in Genoa, Naples, and Milan. All consulting services are based on information that their employees collect and process on site at a customer’s premises.
The Challenge
Gastaldi International, a part of the Gastaldi Group, specializes in claims management consulting for insurance companies and reinsurers in the transportation and shipping sectors. The company relied on a digital document management system (DMS) for its operations. However, the old system did not meet all their functional and organizational requirements. The onset of the Corona pandemic highlighted the system's inadequacies, particularly in terms of document access from remote locations like home offices. The company needed a modern solution that was easy to use, allowed flexible management of documents and processes from a distance, and maintained a high level of information security.
The Solution
Gastaldi International decided to replace their old system with a more modern solution - the cloud-based DocuWare solution. This solution was chosen primarily for its simplicity and comprehensive range of features. DocuWare is now directly integrated with the company’s claims database, storing all the information on which Gastaldi International’s business is based in the electronic archive. A sophisticated rights system ensures that sensitive customer data can only be accessed by authorized users. The DocuWare solution also controls a large number of document-based workflows within the company, such as interdepartmental approval processes.
Operational Impact
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