Genpact doubles recruiter productivity with Talkpush
Customer Company Size
Large Corporate
Region
- Asia
Country
- Philippines
Product
- Talkpush
Tech Stack
- Chatbots
- QR Code
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
Use Cases
- Chatbots
- Predictive Replenishment
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Genpact is a global professional services firm with over 100,000 employees and more than 25 years of experience. The company is renowned for its skills in digital, data, and operational excellence, helping businesses work better. In the Philippines, Genpact needed to process large application volumes and increase its number of yearly hires to meet growth demands. The company had to either significantly increase its recruiter headcount or shift to a more automated approach to talent acquisition to handle the increased volume.
The Challenge
Genpact, a global professional services firm with over 100,000 employees, faced the challenge of processing a large volume of job applications in the Philippines. Traditional recruitment methods, such as employee referrals, job boards, and telephonic pre-screening, were insufficient for handling the increased volume while maintaining a good candidate experience. The response time to candidates was sometimes a week or longer, especially during volume peaks, which negatively impacted the hiring conversion rate and the brand.
The Solution
To address the challenge, Genpact implemented Talkpush, an automated talent acquisition platform. Genpact ran ads on Facebook and Instagram to increase the volume of generated leads and connected all incoming leads to Talkpush in the backend. This allowed the information to be captured natively without forcing candidates to leave their favorite social media platform. Once captured in Talkpush, all leads were pre-screened natively on the platform, and recruiters were instantly connected to all qualified candidates. Unqualified leads were informed in real-time and could be re-engaged in the future. Additionally, Genpact implemented a footfall tracker for walk-in applications, efficiently capturing them in Talkpush via a QR code. Applicants who physically visited Genpact’s offices scanned these QR codes, which sent them to a form they could complete via web or messaging. This automation allowed Genpact to double its hiring volume without adding to its hiring team's headcount, automating repetitive recruitment activities and refocusing recruiters on the high-touch stage of the hiring process.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
