Genpact doubles recruiter productivity with Talkpush
公司规模
Large Corporate
地区
- Asia
国家
- Philippines
产品
- Talkpush
技术栈
- Chatbots
- QR Code
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 预测分析
适用行业
- Professional Service
适用功能
- 人力资源
用例
- 对话机器人
- 补货预测
服务
- 系统集成
- 软件设计与工程服务
关于客户
Genpact is a global professional services firm with over 100,000 employees and more than 25 years of experience. The company is renowned for its skills in digital, data, and operational excellence, helping businesses work better. In the Philippines, Genpact needed to process large application volumes and increase its number of yearly hires to meet growth demands. The company had to either significantly increase its recruiter headcount or shift to a more automated approach to talent acquisition to handle the increased volume.
挑战
Genpact, a global professional services firm with over 100,000 employees, faced the challenge of processing a large volume of job applications in the Philippines. Traditional recruitment methods, such as employee referrals, job boards, and telephonic pre-screening, were insufficient for handling the increased volume while maintaining a good candidate experience. The response time to candidates was sometimes a week or longer, especially during volume peaks, which negatively impacted the hiring conversion rate and the brand.
解决方案
To address the challenge, Genpact implemented Talkpush, an automated talent acquisition platform. Genpact ran ads on Facebook and Instagram to increase the volume of generated leads and connected all incoming leads to Talkpush in the backend. This allowed the information to be captured natively without forcing candidates to leave their favorite social media platform. Once captured in Talkpush, all leads were pre-screened natively on the platform, and recruiters were instantly connected to all qualified candidates. Unqualified leads were informed in real-time and could be re-engaged in the future. Additionally, Genpact implemented a footfall tracker for walk-in applications, efficiently capturing them in Talkpush via a QR code. Applicants who physically visited Genpact’s offices scanned these QR codes, which sent them to a form they could complete via web or messaging. This automation allowed Genpact to double its hiring volume without adding to its hiring team's headcount, automating repetitive recruitment activities and refocusing recruiters on the high-touch stage of the hiring process.
运营影响
数量效益
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